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~subject:"Performance-Messung"
~source:"econis"
~person:"Shahin, Arash"
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Performance-Messung
Performance measurement
12
Quality management
11
Qualitätsmanagement
11
Customer satisfaction
10
Kundenzufriedenheit
10
Dienstleistungsqualität
9
Service quality
9
Measurement
6
Messung
6
Kano model
4
TOPSIS
4
Beziehungsmarketing
3
Data envelopment analysis
3
Data-Envelopment-Analyse
3
Hotel industry
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Hotellerie
3
IPA
3
Multi-criteria analysis
3
Multikriterielle Entscheidungsanalyse
3
Relationship marketing
3
customer satisfaction
3
AHP approach
2
AHP-Verfahren
2
Automotive industry
2
Firm performance
2
Kfz-Industrie
2
Lieferkette
2
Marjan Tile Company
2
New product development
2
Product design
2
Produktentwicklung
2
Produktgestaltung
2
Supply chain
2
Unternehmenserfolg
2
importance performance analysis
2
quality assurance
2
quality management system
2
service
2
360 degree approach
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Article
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English
12
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Shahin, Arash
Epstein, Marc J.
26
Ukko, Juhani
26
Gunasekaran, Angappa
23
Zhu, Joe
23
Gleich, Ronald
22
Saunila, Minna
22
Hofmann, Christian
21
Jääskeläinen, Aki
20
Abdel-Maksoud, Ahmed
19
Lueg, Rainer
19
Pekkola, Sanna
19
Eling, Martin
18
Guirguis, Michel
18
Sarkis, Joseph
18
Baird, Kevin
16
Liang, Liang
16
Schaltegger, Stefan
15
Terziev, Venelin
15
Ammann, Manuel
14
Davila, Antonio
14
Garengo, Patrizia
14
Mester, Loretta J.
14
Shirouyehzad, Hadi
14
Bourne, Mike
13
Ensslin, Sandra Rolim
13
Ferson, Wayne E.
13
Hughes, Joseph P.
13
Taticchi, Paolo
13
Agarwal, Vikas
12
Ambler, Tim
12
Assaf, A. Georges
12
Caporale, Guglielmo Maria
12
Hoque, Zahirul
12
Kweh, Qian Long
12
Lima, Edson Pinheiro de
12
Neely, Andy
12
Saen, Reza Farzipoor
12
Caporin, Massimiliano
11
Georgiev, Marin
11
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International journal of productivity and quality management : IJPQM
2
International journal of services and operations management
2
Benchmarking : an international journal
1
Intelligent systems in accounting finance and management : international journal
1
International journal of business excellence
1
International journal of process management and benchmarking : IJPMB
1
International journal of quality & reliability management
1
International journal of services and operations management : IJSOM
1
The international journal of productivity and performance management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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1
Assessing sustainable tourism development through service supply chain process maturity and service quality model
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
- In:
The international journal of productivity and …
72
(
2023
)
7
,
pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
Saved in:
2
Prioritizing the economic indicators of SSC : an integrative QFD approach of performance prism and BSC
Goharshenasan, Ali
;
Aboumasoudi, Abbas Sheikh
;
Shahin, Arash
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 522-550
Persistent link: https://www.econbiz.de/10013040882
Saved in:
3
Selecting maintenance strategy and policy based on key performance indicators using TOPSIS technique : with a case study in the steel industry
Shahin, Arash
;
Aminsabouri, Nahid
;
Kianfar, Kamran
- In:
International journal of services and operations …
40
(
2021
)
3
,
pp. 305-323
Persistent link: https://www.econbiz.de/10012800767
Saved in:
4
Hybrid performance evaluation of sustainable service and manufacturing supply chain management : an integrated approach of fuzzy dematel and fuzzy inference system
Pourjavad, Ehsan
;
Shahin, Arash
- In:
Intelligent systems in accounting finance and …
25
(
2018
)
3
,
pp. 134-147
Persistent link: https://www.econbiz.de/10012035523
Saved in:
5
Prioritising the needs of high speed internet subscribers using importance performance analysis : the case of Asia-Tech Company in Shiraz
Shahin, Arash
;
Zolfaghari, Samira
- In:
International journal of services and operations management
30
(
2018
)
2
,
pp. 137-150
Persistent link: https://www.econbiz.de/10011886145
Saved in:
6
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
7
Prioritisation of quality management principles based on critical success factors of TQM using integrated approach of MCDM and IPA : the case of Marjan Tile Company
Goharshenasan, Ali
;
Shahin, Arash
- In:
International journal of productivity and quality …
21
(
2017
)
1
,
pp. 112-128
Persistent link: https://www.econbiz.de/10011748584
Saved in:
8
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
9
Prioritisation of 14 quality management tools based on quality principles using integrated approach of multi-criteria decision-making and importance : performance analysis ; the ca...
Goharshenasan, Ali
;
Shahin, Arash
;
Esmaelian, Majid
- In:
International journal of productivity and quality …
18
(
2016
)
1
,
pp. 116-134
Persistent link: https://www.econbiz.de/10011577593
Saved in:
10
Benchmarking of organisation's manager performance applying with AE3Q
Rabbanimehr, Maedeh
;
Shahin, Arash
- In:
International journal of business excellence
7
(
2014
)
6
,
pp. 700-723
Persistent link: https://www.econbiz.de/10011297057
Saved in:
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