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~subject:"Electronic Commerce"
~subject:"Consumer behaviour"
~isPartOf:"International journal of electronic customer relationship management : IJECRM"
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Search: subject:"Mobilfunk"
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Electronic Commerce
Consumer behaviour
Mobile communications
10
Mobilkommunikation
10
Beziehungsmarketing
8
Relationship marketing
8
Customer satisfaction
4
E-commerce
4
Kundenzufriedenheit
4
Dienstleistungsqualität
3
Innovation adoption
3
Innovationsakzeptanz
3
Mobile phone
3
Mobiltelefon
3
Service quality
3
Customer service
2
Jordan
2
Jordanien
2
Konsumentenverhalten
2
Kundenservice
2
Mobile Anwendung
2
Mobile application
2
TAM
2
e-CRM performance
2
e-customer relationship management
2
technology acceptance model
2
Beschwerdemanagement
1
Complaint management
1
Confidence
1
Data Mining
1
Data mining
1
Data protection
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Datenschutz
1
Dienstleistungssektor
1
Distributive justice
1
EOU
1
ESQ
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Erfolgsfaktor
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FIC
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English
5
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Al-nassar, Bilal Ali Yaseen
2
Alshurideh, D. Muhammad
1
Bodendorf, Freimut
1
Kumar, Satinder
1
Kumari, Parveen
1
Schobert, Andreas
1
Published in...
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International journal of electronic customer relationship management : IJECRM
Journal of retailing and consumer services
56
Telecommunications policy : the international journal of digital economy, data sciences and new media
38
SpringerLink / Bücher
20
Technological forecasting & social change : an international journal
18
Journal of business research : JBR
17
Information systems research : ISR
14
International journal of business information systems : IJBIS
13
International journal of electronic business
12
International journal of hospitality management
12
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
12
Cogent business & management
11
International journal of internet marketing and advertising : IJIMA
11
Asia Pacific journal of marketing and logistics
10
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
9
International journal of e-business research : an official publication of the Information Resources Management Association
9
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
9
The journal of services marketing
8
Information technology and management
7
International journal of business innovation and research
7
International journal of contemporary hospitality management
7
International journal of electronic marketing and retailing : IJEMR
7
International journal of retail & distribution management
7
International journal of technology marketing : IJTMkt
7
Global business review
6
International journal of bank marketing
6
International journal of services, economics and management
6
Journal of hospitality marketing & management
6
Journal of internet commerce
6
Journal of promotion management : innovations in planning and applied research
6
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
6
Journal of strategic marketing
6
Mobile commerce : Grundlagen, Geschäftsmodelle, Erfolgsfaktoren
6
Springer eBook Collection / Business and Economics
6
DICE discussion paper
5
Electronic commerce research
5
Electronic commerce research and applications
5
International journal of business excellence : IJBEX
5
International journal of consumer studies
5
International journal of electronic commerce : IJEC
5
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ECONIS (ZBW)
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The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
2
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
3
Do electronic loyalty programs still drive customer choice and repeat purchase behaviour?
Alshurideh, D. Muhammad
- In:
International journal of electronic customer …
12
(
2019
)
1
,
pp. 40-57
Persistent link: https://www.econbiz.de/10012253349
Saved in:
4
The customer trust and customer commitment of e-customer relationship management : study at Jordan of mobile phone services
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
9
(
2015
)
1
,
pp. 33-55
Persistent link: https://www.econbiz.de/10011575147
Saved in:
5
Enhancing e-CRM in the insurance industry by mobile e-services
Bodendorf, Freimut
;
Schobert, Andreas
- In:
International journal of electronic customer …
1
(
2007/08
)
3
,
pp. 269-278
Persistent link: https://www.econbiz.de/10003754367
Saved in:
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