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~isPartOf:"Journal of air transport management"
~isPartOf:"International journal of consumer studies"
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Search: subject:"Nachkaufmarketing"
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Customer service
8
Kundenservice
8
Dienstleistungsqualität
7
Service quality
7
Consumer behaviour
6
Customer satisfaction
6
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6
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customer engagement
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Park, Jin-Woo
2
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1
Farah, Maya F.
1
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1
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1
Kim, Nam-Yi
1
Kubota, Yukihiro
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Li, Yi
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Mathusinghe, Kenneth
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Natcha Thawesaengskulthai
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Thanawan Sangsuwan
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Journal of air transport management
International journal of consumer studies
Journal of retailing and consumer services
63
International journal of hospitality management
53
Journal of business research : JBR
45
The journal of services marketing
43
SpringerLink / Bücher
38
Journal of service research
21
International journal of contemporary hospitality management
14
Journal of service management
14
The service industries journal
14
Journal of service research : JSR
13
Journal of service theory and practice
13
Springer eBook Collection / Business and Economics
13
Journal of hospitality marketing & management
12
Service business
12
Journal of service theory and practice : JSTP
11
Journal of the Academy of Marketing Science
11
Journal of retailing
10
Services marketing quarterly
9
European journal of marketing
7
Tourism management : research, policies, practice
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Psychology & marketing
6
Asia Pacific journal of marketing and logistics
5
European journal of operational research : EJOR
5
International journal of quality and service sciences
5
Journal of travel and tourism marketing
5
Technological forecasting & social change : an international journal
5
The Cornell hospitality quarterly
5
The TQM journal : the international review of organizational improvement
5
The journal of business & industrial marketing
5
Total quality management & business excellence
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Tourism management perspectives : TMP
5
Business process management journal
4
Human resource management review
4
Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of physical distribution & logistics management : IJPD & LM
4
International journal of production economics
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International journal of services, economics and management
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1
What drives customer engagement after a service failure? : the moderating role of customer trust
Honora, Andreawan
;
Chih, Wen-Hai
;
Ortiz, Jaime
- In:
International journal of consumer studies
47
(
2023
)
5
,
pp. 1714-1732
Persistent link: https://www.econbiz.de/10014335594
Saved in:
2
Effect of customer's perception on service robot acceptance
Li, Yi
;
Wang, Chongli
- In:
International journal of consumer studies
46
(
2022
)
4
,
pp. 1241-1261
Persistent link: https://www.econbiz.de/10013328268
Saved in:
3
Satisfying the online food crave : the case of online food aggregators
Farah, Maya F.
;
Ramadan, Zahy
;
Kanso, Jana
- In:
International journal of consumer studies
46
(
2022
)
4
,
pp. 1413-1427
Persistent link: https://www.econbiz.de/10013329338
Saved in:
4
After-sales services of home appliances : evidence from Sri Lanka
Wickramasinghe, Vathsala
;
Mathusinghe, Kenneth
- In:
International journal of consumer studies
40
(
2016
)
1
,
pp. 115-124
Persistent link: https://www.econbiz.de/10011539822
Saved in:
5
Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist
;
Natcha Thawesaengskulthai
; …
- In:
Journal of air transport management
53
(
2016
),
pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
Saved in:
6
Investigating the effects of service recovery quality elements on passengers' behavioral intention
Park, Jin-Ju
;
Park, Jin-Woo
- In:
Journal of air transport management
53
(
2016
),
pp. 235-241
Persistent link: https://www.econbiz.de/10011546542
Saved in:
7
A study on the impact of airline service delays on emotional reactions and customer behavior
Kim, Nam-Yi
;
Park, Jin-Woo
- In:
Journal of air transport management
57
(
2016
),
pp. 19-25
Persistent link: https://www.econbiz.de/10011610552
Saved in:
8
Perceptions of premium service and superiority : why do customers pay more for high-value-added domestic airline services in Japan?
Oskaki, Takanori
;
Kubota, Yukihiro
- In:
Journal of air transport management
57
(
2016
),
pp. 196-201
Persistent link: https://www.econbiz.de/10011610997
Saved in:
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