//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~type_genre:"Konferenzbeitrag"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Nachkaufmarketing"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer service
7
Kundenservice
7
Beziehungsmarketing
2
Consumer behaviour
2
Customer satisfaction
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Relationship marketing
2
Service quality
2
Theorie
2
Theory
2
AIML
1
B2B
1
Beschwerdemanagement
1
Betriebliche Kreislaufwirtschaft
1
Betriebliche Wertschöpfung
1
Bureaucracy
1
Business model
1
Business process management
1
Bürokratie
1
City logistics
1
Complaint management
1
Cost management
1
Customer Service
1
Customer experience
1
Customer loyalty
1
Customer retention
1
Customer value
1
E-commerce
1
Einzelhandel
1
Electronic Commerce
1
Electronic support pathways
1
Freight transport
1
Güterverkehr
1
Hybrid services
1
Intention Graphs
1
Intention Recognizing
1
Kostenmanagement
1
Kundenbindung
1
more ...
less ...
Online availability
All
Undetermined
5
Type of publication
All
Article
7
Type of publication (narrower categories)
All
Konferenzbeitrag
Article in journal
1,701
Aufsatz in Zeitschrift
1,701
Aufsatz im Buch
436
Book section
436
Hochschulschrift
244
Thesis
191
Graue Literatur
157
Non-commercial literature
157
Arbeitspapier
81
Working Paper
81
Collection of articles of several authors
80
Sammelwerk
80
Case study
71
Fallstudie
71
Bibliografie enthalten
49
Bibliography included
49
Aufsatzsammlung
45
Ratgeber
44
Guidebook
42
Konferenzschrift
25
Collection of articles written by one author
16
Lehrbuch
16
Sammlung
16
Textbook
16
Conference proceedings
14
Handbook
11
Handbuch
11
Dissertation u.a. Prüfungsschriften
10
Amtsdruckschrift
8
Government document
8
Conference paper
7
Accompanied by computer file
4
Elektronischer Datenträger als Beilage
4
Forschungsbericht
4
Company information
3
Firmeninformation
3
Elektronischer Datenträger
2
Glossar enthalten
2
Glossary included
2
more ...
less ...
Language
All
English
6
German
1
Author
All
Björklund, Maria
1
Dapiran, G. Peter
1
Deng, Xiangming
1
Hannam, Mark
1
Hänsel, Martin
1
Johansson, Henrik
1
Kam, Booi Hon
1
Peng, Minjing
1
Prendergast, Canice
1
Qin, Yanwei
1
Stölzle, Wolfgang
1
Tang, Chenxin
1
Thomas, Ashish
1
more ...
less ...
Published in...
All
Business process management journal
1
Emerging challenges and innovations in microfinance and financial inclusion
1
International journal of physical distribution & logistics management : IJPD & LM
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Journal of labor economics
1
Supply Management Research : aktuelle Forschungsergebnisse 2016
1
The international journal of logistics management
1
more ...
less ...
Source
All
ECONIS (ZBW)
7
Showing
1
-
7
of
7
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Good customer service versus bad regulation
Hannam, Mark
- In:
Emerging challenges and innovations in microfinance and …
,
(pp. 149-161)
.
2019
Persistent link: https://www.econbiz.de/10012125998
Saved in:
2
Urban consolidation centres : retail stores' demands for UCC services
Johansson, Henrik
;
Björklund, Maria
- In:
International journal of physical distribution & …
47
(
2017
)
7
,
pp. 646-662
Persistent link: https://www.econbiz.de/10011723259
Saved in:
3
Multivariate hybrid pathways for creating exceptional customer experiences
Thomas, Ashish
- In:
Business process management journal
23
(
2017
)
4
,
pp. 822-829
Persistent link: https://www.econbiz.de/10011723281
Saved in:
4
Optimierungspotenzial im Retourennetzwerk am Beispiel der Mediendistribution
Hänsel, Martin
;
Stölzle, Wolfgang
- In:
Supply Management Research : aktuelle …
,
(pp. 187-211)
.
2017
Persistent link: https://www.econbiz.de/10011590528
Saved in:
5
Value creation and appropriation in product returns management
Dapiran, G. Peter
;
Kam, Booi Hon
- In:
The international journal of logistics management
28
(
2017
)
3
,
pp. 821-840
Persistent link: https://www.econbiz.de/10011752946
Saved in:
6
An e-commerce customer service robot based on intention recognition model
Peng, Minjing
;
Qin, Yanwei
;
Tang, Chenxin
;
Deng, Xiangming
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 34-44
Persistent link: https://www.econbiz.de/10011529142
Saved in:
7
Bureaucratic responses
Prendergast, Canice
- In:
Journal of labor economics
34
(
2016
)
2
,
pp. 183-215
Persistent link: https://www.econbiz.de/10011664540
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->