Value creation and appropriation in product returns management
G. Peter Dapiran and Booi H. Kam
| Year of publication: |
2017
|
|---|---|
| Authors: | Dapiran, G. Peter ; Kam, Booi Hon |
| Published in: |
The international journal of logistics management. - Bingley : Emerald Group Publishing Limited, ISSN 0957-4093, ZDB-ID 1034825-6. - Vol. 28.2017, 3, p. 821-840
|
| Subject: | B2B | Value creation | Product returns chain | Product returns management | Qualitative triadic study | Value appropriation | Betriebliche Wertschöpfung | Kundenservice | Customer service | B-to-B-Marketing | Business-to-business marketing | Kundenwert | Customer value |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Konferenzbeitrag ; Conference paper ; Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJLM-11-2015-0199 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011752946