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~subject:"Service quality"
~isPartOf:"Journal of service management"
~isPartOf:"Benchmarking : an international journal ; BIJ"
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Service quality
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QUIS <11, 2009, Wolfsburg>
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Journal of service management
Benchmarking : an international journal ; BIJ
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of production research
4
Produktivität von Customization Services : Messung, Bewertung und Steuerung am Beispiel industrieller Dienstleistungen
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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Journal of retailing and consumer services
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ECONIS (ZBW)
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Service productisation : systematising and defining an offering
Harkonen, Janne
;
Tolonen, Arto
;
Haapasalo, Harri
- In:
Journal of service management
28
(
2017
)
5
,
pp. 936-971
Persistent link: https://www.econbiz.de/10011801843
Saved in:
2
Service productivity in different industries : an empirical investigation
Klingner, Stephan
;
Pravemann, Stephanie
;
Becker, Michael
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
2
,
pp. 238-253
Persistent link: https://www.econbiz.de/10011279603
Saved in:
3
QUIS 11 : moving forward with service quality
Stauss, Bernd
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008656281
Saved in:
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