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~isPartOf:"Journal of retailing"
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Search: subject:"Sales Management"
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Customer service
17
Kundenservice
17
Consumer behaviour
13
Konsumentenverhalten
13
Customer satisfaction
11
Kundenzufriedenheit
11
Einzelhandel
10
Retail trade
10
Salespeople
9
Selling
9
Verkauf
9
Verkaufspersonal
9
Beziehungsmarketing
7
Dienstleistungsqualität
7
Online retailing
7
Online-Handel
7
Relationship marketing
7
Service quality
7
Beschwerdemanagement
6
Complaint management
6
E-commerce
4
Electronic Commerce
4
Frontline employees
3
Internet marketing
3
Leistungsmotivation
3
Online-Marketing
3
Work motivation
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Arbeitszufriedenheit
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Customer experience
2
Digitalisierung
2
Digitization
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Distribution channel
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Internal communication
2
Interne Kommunikation
2
Job satisfaction
2
Marketing theory
2
Marketingtheorie
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Perception
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Personal selling
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Grewal, Dhruv
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Gustafsson, Anders
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Roggeveen, Anne L.
2
Ahearne, Michael
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Angell, Robert J.
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Blessing, Gerald
1
Bolton, Ruth N.
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Journal of retailing
Industrial marketing management : the international journal for industrial and high-tech firms
134
Journal of business research : JBR
120
The journal of personal selling & sales management : JPSSM
114
Journal of retailing and consumer services
89
International journal of hospitality management
75
The journal of services marketing
75
SpringerLink / Bücher
70
Journal of personal selling & sales management : JPSSM
60
The journal of business & industrial marketing
52
Journal of Business & Industrial Marketing
48
Journal of the Academy of Marketing Science
48
Journal of marketing
39
Journal of service research : JSR
38
The service industries journal
36
Journal of service research
32
Journal of service management
31
Journal of marketing education : JME
30
Psychology & marketing
27
European journal of marketing : EJM
25
European journal of operational research : EJOR
24
European Journal of Marketing
23
International journal of contemporary hospitality management
23
Management science : journal of the Institute for Operations Research and the Management Sciences
23
Services marketing quarterly
23
Europäische Hochschulschriften / 5
22
Gabler Edition Wissenschaft
22
European journal of marketing
21
Harvard business review : HBR
21
International journal of services and operations management
21
International journal of production economics
20
The journal of real estate finance and economics
20
Journal of business-to-business marketing
19
Journal of service theory and practice
19
Springer eBook Collection / Business and Economics
18
Business horizons
17
Harvard-Business-Manager : das Wissen der Besten
17
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
17
Journal of hospitality marketing & management
17
Journal of strategic marketing
17
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ECONIS (ZBW)
26
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26
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1
Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony
;
Danaher, Tracey S.
;
Sok, Phyra
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
Saved in:
2
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
3
How and why (imagined) online reviews impact frontline retail encounters
Marder, Ben
;
Angell, Robert J.
;
Boyd, Eric
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 265-279
Persistent link: https://www.econbiz.de/10014321993
Saved in:
4
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
5
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
6
Spoiled rotten : how and when discontinuation of repetitive and regular delight offers increases customer desire for revenge
Li, Yi
;
Fumagalli, Elena
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 412-431
Persistent link: https://www.econbiz.de/10013426728
Saved in:
7
Counterfeiters in online marketplaces : stealing your sales or sharing your costs
Sun, Jiong
;
Zhang, Xing
;
Zhu, Qingyuan
- In:
Journal of retailing
96
(
2020
)
2
,
pp. 189-202
Persistent link: https://www.econbiz.de/10012295824
Saved in:
8
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
9
Do mystery shoppers really predict customer satisfaction and sales performance?
Blessing, Gerald
;
Natter, Martin
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 47-62
Persistent link: https://www.econbiz.de/10012130005
Saved in:
10
See how much we've sold already! : effects of displaying sales and stock level information on consumers' online product choices
He, Yongfu
;
Oppewal, Harmen
- In:
Journal of retailing
94
(
2018
)
1
,
pp. 45-57
Persistent link: https://www.econbiz.de/10011833443
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