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~isPartOf:"Journal of service theory and practice : JSTP"
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Customer service
14
Kundenservice
14
Beziehungsmarketing
10
Relationship marketing
10
Customer satisfaction
9
Dienstleistungsqualität
9
Kundenzufriedenheit
9
Service quality
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Consumer behaviour
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Konsumentenverhalten
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Emotion
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Arbeitsverhalten
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Beschwerdemanagement
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Complaint management
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Work behaviour
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Arbeitszufriedenheit
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Customer delight
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Dienstleistungssektor
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Frontline employees
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Job satisfaction
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Gouthier, Matthias
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Ludwig, Nadine L.
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Aparicio-Valverde, Mireia
1
Barnes, Donald C.
1
Batt, Resemary
1
Chicu, Dorina
1
Chiew, Tung Moi
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Ellinger, Alexander E.
1
Gaur, Sanjaya Singh
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Gemmel, Paul
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Han, Su-Jin
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Heidenreich, Sven
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Herjanto, Halimin
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Hommelhoff, Sabine
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Hur, Won-Moo
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Kingshott, Russel P. J.
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Kleinaltenkamp, Michael
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Krämer, Tobias
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Li, Chia-Ying
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Martelo-Landroguez, Silvia
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Martin-Ruiz, David
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Mathies, Christine
1
Moon, Tae Won
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Mothersbaugh, David L.
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Ramseook-Munhurrun, Prabha
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Reynolds, Kristy E.
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Shin, Hyunju
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Journal of service theory and practice : JSTP
Industrial marketing management : the international journal for industrial and high-tech firms
134
Journal of business research : JBR
120
The journal of personal selling & sales management : JPSSM
114
Journal of retailing and consumer services
89
International journal of hospitality management
75
The journal of services marketing
75
SpringerLink / Bücher
70
Journal of personal selling & sales management : JPSSM
60
The journal of business & industrial marketing
52
Journal of Business & Industrial Marketing
48
Journal of the Academy of Marketing Science
48
Journal of marketing
39
Journal of service research : JSR
38
The service industries journal
36
Journal of service research
33
Journal of service management
31
Journal of marketing education : JME
30
Psychology & marketing
27
Journal of retailing
26
European journal of marketing : EJM
25
European journal of operational research : EJOR
24
European Journal of Marketing
23
International journal of contemporary hospitality management
23
Management science : journal of the Institute for Operations Research and the Management Sciences
23
Services marketing quarterly
23
Europäische Hochschulschriften / 5
22
Gabler Edition Wissenschaft
22
European journal of marketing
21
Harvard business review : HBR
21
International journal of services and operations management
21
International journal of production economics
20
The journal of real estate finance and economics
20
Journal of business-to-business marketing
19
Journal of service theory and practice
19
Springer eBook Collection / Business and Economics
18
Business horizons
17
Harvard-Business-Manager : das Wissen der Besten
17
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
17
Journal of hospitality marketing & management
17
Journal of strategic marketing
17
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ECONIS (ZBW)
14
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1
Customer delight : universal remedy or a double-edged sword?
Ludwig, Nadine L.
;
Heidenreich, Sven
;
Krämer, Tobias
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 23-46
Persistent link: https://www.econbiz.de/10011601104
Saved in:
2
Implicit managerial theories about followers and customers
Hommelhoff, Sabine
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 47-68
Persistent link: https://www.econbiz.de/10011601107
Saved in:
3
Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
Saved in:
4
Employing proactive interaction for service failure prevention to improve customer service experiences
Shin, Hyunju
;
Ellinger, Alexander E.
;
Mothersbaugh, David L.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 164-186
Persistent link: https://www.econbiz.de/10011602742
Saved in:
5
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
6
Service with a conscience : moral dilemmas in customer service roles
Yagil, Dana
;
Shultz, Tamar
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 689-711
Persistent link: https://www.econbiz.de/10011707303
Saved in:
7
A critical incident technique investigation of customers’ waiting experiences in service encounters
Ramseook-Munhurrun, Prabha
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 246-272
Persistent link: https://www.econbiz.de/10011528280
Saved in:
8
Engaged customers as job resources or demands for frontline employees?
Verleye, Katrien
;
Gemmel, Paul
;
Rangarajan, Deva
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10011528307
Saved in:
9
The antecedents and consequences of humour for service : a review and directions for research
Mathies, Christine
;
Chiew, Tung Moi
;
Kleinaltenkamp, Michael
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
2
,
pp. 137-162
Persistent link: https://www.econbiz.de/10011515343
Saved in:
10
Managing knowledge to create customer service value
Martelo-Landroguez, Silvia
;
Martin-Ruiz, David
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
4
,
pp. 471-496
Persistent link: https://www.econbiz.de/10011588809
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