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~type_genre:"Collection of articles of several authors"
~subject:"Kundenmanagement"
~subject:"Salespeople"
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Search: subject:"Sales Management"
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Kundenmanagement
Salespeople
Customer service
80
Kundenservice
80
Selling
57
Verkauf
57
Deutschland
49
Germany
47
Beziehungsmarketing
35
Relationship marketing
35
Theorie
33
Theory
33
Marketingmanagement
18
Marketing
17
Marketing management
16
Dienstleistung
15
Electronic Commerce
12
Management
12
USA
12
United States
12
Verkaufspersonal
12
Customer satisfaction
11
Kundenzufriedenheit
11
Bundling strategy
10
Consumer behaviour
10
E-commerce
10
Konsumentenverhalten
10
Kundenorientierung
10
Leistungsbündel
10
Lieferantenmanagement
10
Supplier relationship management
10
Beziehungsmanagement
9
Dienstleistungsqualität
9
Nachkaufmarketing
9
Organisatorischer Wandel
9
Organizational change
9
Service quality
9
Vertrieb
9
Dienstleistungssektor
8
Physical distribution
8
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Online availability
All
Free
2
Undetermined
1
Type of publication
All
Book / Working Paper
28
Type of publication (narrower categories)
All
Collection of articles of several authors
Article in journal
702
Aufsatz in Zeitschrift
702
Hochschulschrift
41
Aufsatz im Buch
36
Book section
36
Ratgeber
31
Guidebook
30
Sammelwerk
28
Thesis
27
Graue Literatur
21
Non-commercial literature
21
Lehrbuch
16
Textbook
16
Aufsatzsammlung
15
Arbeitspapier
11
Working Paper
11
Case study
9
Fallstudie
9
Conference paper
4
Konferenzbeitrag
4
Collection of articles written by one author
3
Glossar enthalten
3
Glossary included
3
Handbook
3
Handbuch
3
Sammlung
3
Amtsdruckschrift
1
Aufgabensammlung
1
Bibliografie
1
Bibliografie enthalten
1
Bibliography included
1
CD-ROM, DVD
1
Checkliste
1
Fallstudiensammlung
1
Festschrift
1
Forschungsbericht
1
Government document
1
Konferenzschrift
1
Reprint
1
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Language
All
German
15
English
13
Author
All
Helmke, Stefan
5
Dangelmaier, Wilhelm
2
Uebel, Matthias
2
Ahearne, Michael
1
Albers, Sönke
1
Baker, Thomas L.
1
Biermann, Thomas
1
Cummins, Shannon
1
Dehr, Gunter
1
Dixon, Andreas
1
Effert, Detlef
1
El Kihal, Siham
1
Fellmann, Michael
1
Frese, Erich
1
Guenzi, Paolo
1
Hartmann, Nathaniel N.
1
Hinterhuber, Hans H.
1
Homburg, Christian
1
Irwin, Richard L.
1
Jerger, Christina
1
Keuper, Frank
1
Kleinaltenkamp, Michael
1
Krumbach-Mollenhauer, Peter
1
Lechner, Andreas
1
Lehment, Thomas
1
Mantrala, Murali K.
1
Matzler, Kurt
1
Nüttgens, Markus
1
Peltier, James
1
Plinke, Wulff
1
Rapp, Adam
1
Sharma, Arun
1
Simon, Hermann
1
Syam, Niladri
1
Tanner, John F.
1
Taylor, Eric
1
Thomas, Oliver
1
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Institution
All
Schmalenbach-Gesellschaft zur Förderung der Betriebswirtschaftlichen Forschung und Praxis
1
Verlag Dr. Kovač
1
Published in...
All
The journal of personal selling & sales management : JPSSM
3
Edition Blickbuch Wirtschaft
1
Ideas with impact
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of service research
1
Research
1
Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : Zfbf
1
Schriftenreihe electronic commerce, marketing & finance
1
Sport marketing quarterly : preferred journal of the Sport Marketing Association
1
Technischer Vertrieb
1
The Harvard business review paperback series
1
Wissenschaft & Praxis
1
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Source
All
ECONIS (ZBW)
28
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1
Customer reactions to frontline employee emotion authenticity : an empirical investigation of boundary conditions
Lechner, Andreas
-
2019
Persistent link: https://www.econbiz.de/10012024687
Saved in:
2
Emotions in service recovery encounters
Jerger, Christina
-
2017
Persistent link: https://www.econbiz.de/10011731104
Saved in:
3
Special issue: the interface of service and sales
Rapp, Adam
(
ed.
);
Baker, Thomas L.
(
ed.
); …
-
2020
Persistent link: https://www.econbiz.de/10012183536
Saved in:
4
Special issue on sales and customer development
Sharma, Arun
(
ed.
);
Syam, Niladri
(
ed.
)
-
2018
Persistent link: https://www.econbiz.de/10011822256
Saved in:
5
Product return management in online retailing
El Kihal, Siham
-
2017
Persistent link: https://www.econbiz.de/10011634492
Saved in:
6
The convergence of interactive marketing and personal selling and
sales
management
Cummins, Shannon
(
ed.
);
Peltier, James
(
ed.
); …
-
2016
Persistent link: https://www.econbiz.de/10011555463
Saved in:
7
Special issue: Sales and
sales
management
in emerging economies
Tanner, John F.
(
ed.
);
Mantrala, Murali K.
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011515549
Saved in:
8
Dienstleistungsproduktivität : mit mobilen Assistenzsystemen zum Unternehmenserfolg
Nüttgens, Markus
(
ed.
);
Thomas, Oliver
(
ed.
); …
-
2014
Persistent link: https://www.econbiz.de/10010412533
Saved in:
9
Special issue: The role of affect in personal selling and
sales
management
2013
Persistent link: https://www.econbiz.de/10009717220
Saved in:
10
Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
Helmke, Stefan
(
ed.
);
Uebel, Matthias
(
ed.
); …
-
2013
-
5., überarbeitete Auflage
Persistent link: https://www.econbiz.de/10014011038
Saved in:
1
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