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~isPartOf:"Journal of hospitality marketing & management"
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Search: subject:"Satisfaction"
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Customer satisfaction
153
Kundenzufriedenheit
153
Dienstleistungsqualität
98
Service quality
98
Consumer behaviour
95
Konsumentenverhalten
95
Beziehungsmarketing
68
Relationship marketing
68
Hotel industry
64
Hotellerie
64
Arbeitszufriedenheit
47
Job satisfaction
47
Gastronomie
34
Restaurant industry
34
Emotion
23
satisfaction
22
Beschwerdemanagement
20
Complaint management
20
Employee retention
20
Mitarbeiterbindung
20
Arbeitsverhalten
18
Hospital
18
Krankenhaus
18
Tourism employees
18
Tourismusberufe
18
Work behaviour
18
service quality
18
Viral marketing
17
Virales Marketing
17
customer satisfaction
17
Arbeitskräfte
16
Workforce
16
Holiday behaviour
14
Urlaubsverhalten
14
Customer service
13
Gastgewerbe
13
Hospitality industry
13
Kundenservice
13
job satisfaction
13
Brand image
12
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138
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3
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Article
193
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193
Aufsatz in Zeitschrift
193
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English
193
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Kim, Peter Beomcheol
7
Han, Heesup
5
Karatepe, Osman M.
4
Kim, Mi Ran
4
Bilgihan, Anil
3
DiPietro, Robin B.
3
Goh, Ben
3
Huang, Songshan
3
Knutson, Bonnie J.
3
Okumus, Fevzi
3
Prayag, Girish
3
Prentice, Catherine
3
Qu, Hailin
3
Al-Hawari, Mohd Ahmad
2
Alrawadieh, Zaid
2
Assaker, Guy
2
Bai, Billy
2
Baloglu, Seyhmus
2
Bani-Melhem, Shaker
2
Busser, James A.
2
Cain, Lisa
2
Chua, Bee-Lia
2
Cobanoglu, Cihan
2
Cranage, David A.
2
Erdem, Mehmet
2
Fan, Alei
2
Gregory, Amy M.
2
Grobelna, Aleksandra
2
Hsiao, Aaron
2
Hyun, Sunghyup Sean
2
Koc, Erdogan
2
Lehto, Xinran Y.
2
Lim, Weng Marc
2
Lin, Ingrid Y.
2
Liu, Chih-Hsing
2
Ma, Emily
2
Mattila, Anna S.
2
Mavondo, Felix
2
Md Karim Rabiul
2
Miao, Li
2
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Journal of hospitality marketing & management
Discussion paper series / IZA
583
International journal of hospitality management
559
IZA Discussion Papers
507
Journal of business research : JBR
461
Journal of retailing and consumer services
459
Social Indicators Research
387
IZA Discussion Paper
313
Journal of vocational behavior
295
The service industries journal
233
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
231
Tourism management : research, policies, practice
229
SOEPpapers on Multidisciplinary Panel Data Research
228
International journal of contemporary hospitality management
227
The international journal of human resource management
226
Journal of Services Marketing
225
The journal of services marketing
217
Cogent business & management
196
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
192
Journal of travel and tourism marketing
190
MPRA Paper
184
Journal of Happiness Studies
173
Journal of business ethics : JOBE
153
NBER working paper series
153
Working paper / National Bureau of Economic Research, Inc.
150
International Journal of Contemporary Hospitality Management
143
International Journal of Bank Marketing
136
International journal of human resource management
134
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
134
European Journal of Marketing
131
Tourism management perspectives : TMP
129
Journal of Managerial Psychology
127
Journal of managerial psychology
123
Journal of economic behavior & organization : JEBO
122
NBER Working Paper
122
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
119
SpringerLink / Bücher
119
Journal of business and psychology
113
International journal of happiness and development
112
Journal of career development
112
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ECONIS (ZBW)
193
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1
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193
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1
High-performance work systems and employees' outcomes in challenging contexts : the role of hindrance stressors
Benítez-Núñez, Claudia
;
Dorta-Afonso, Daniel
;
De …
- In:
Journal of hospitality marketing & management
33
(
2024
)
6
,
pp. 807-830
Persistent link: https://www.econbiz.de/10014564242
Saved in:
2
Social connectedness and well-being of elderly customers : do employee-to-customer interactions matter?
Feng, Kuo
;
Altinay, Levent
;
Alrawadieh, Zaid
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 174-195
Persistent link: https://www.econbiz.de/10013545829
Saved in:
3
Do job
satisfaction
and work engagement mediate the effects of psychological contract breach and abusive supervision on hotel employees' life
satisfaction
?
Ampofo, Emmanuel Twumasi
- In:
Journal of hospitality marketing & management
30
(
2021
)
3
,
pp. 282-304
Persistent link: https://www.econbiz.de/10012513772
Saved in:
4
The role of technology in users' wellbeing : conceptualizing digital wellbeing in hospitality and future research directions
Filep, Sebastian
;
Kondja, Alice
;
Wong, Chris Chun Keung
; …
- In:
Journal of hospitality marketing & management
33
(
2024
)
5
,
pp. 583-601
Persistent link: https://www.econbiz.de/10014564200
Saved in:
5
Well-being, affective commitment and job
satisfaction
: influences on turnover intentions in casual dining employees
DiPietro, Robin B.
;
Moreo, Andrew
;
Cain, Lisa
- In:
Journal of hospitality marketing & management
29
(
2020
)
2
,
pp. 139-163
Persistent link: https://www.econbiz.de/10012256124
Saved in:
6
Impacts of the COVID-19 pandemic on employees' work stress, well-being, mental health, organizational citizenship behavior, and employee-customer identification
Yu, Jongsik
;
Park, Junghyun
;
Hyun, Sunghyup Sean
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 529-548
Persistent link: https://www.econbiz.de/10012549281
Saved in:
7
Effects of social interaction flow on experiential quality, service quality and
satisfaction
: moderating effects of self-service technologies to reduce employee interruptions
Wu, Xuanjin
;
Gursoy, Dogan
;
Zhang, Meng
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 571-591
Persistent link: https://www.econbiz.de/10012549286
Saved in:
8
Does dysfunctional customer behavior really impact the turnover intention of hotel guest-contact employees? : the role of wisdom leadership and job embeddedness
El-Bayoumi Salem, Islam
;
Abbas, Haidar
;
Mousa, Mohamed
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 150-173
Persistent link: https://www.econbiz.de/10013545827
Saved in:
9
Effect of value co-creation on customer
satisfaction
: the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
10
Demystifying meal-sharing experiences through a combination of PLS-SEM and fsQCA
Cifci, Ibrahim
;
Kahraman, Onur Cuneyt
;
Tiwari, Sunil
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
7
,
pp. 843-869
Persistent link: https://www.econbiz.de/10014369545
Saved in:
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