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~isPartOf:"Tourism management : research, policies, practice"
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Service quality
119
Dienstleistungsqualität
117
Customer satisfaction
65
Kundenzufriedenheit
65
Hotel industry
53
Hotellerie
53
Beziehungsmarketing
40
Relationship marketing
40
Consumer behaviour
34
Konsumentenverhalten
34
Tourism
32
Tourismus
31
Holiday behaviour
25
Urlaubsverhalten
25
Tourism industry
24
Tourismuswirtschaft
24
Betriebliche Wertschöpfung
15
Value creation
15
Customer service
14
Arbeitsverhalten
13
Hospital
13
Krankenhaus
13
Work behaviour
13
Dienstleistungsmanagement
12
Kundenservice
12
Service management
12
Gastgewerbe
11
Hospitality industry
11
Emotion
10
Führungsstil
10
Innovation
10
Leadership style
10
Taiwan
10
Tourism marketing
10
Tourismusmarketing
10
Air passenger transport
9
Airline
9
Customer integration
9
Fluggesellschaft
9
Kundenintegration
9
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1
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3
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English
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Lee, Jin-soo
5
Ling, Qian
4
Chen, Ching-fu
3
Dhar, Rajib Lochan
3
Hitchcock, Michael
3
Kim, Woo Gon
3
Lai, Ivan K. W.
3
Lin, Meizhen
3
Su, LuJun
3
Wu, Xiaoyi
3
Altinay, Levent
2
Boukis, Achilleas
2
Cai, Ruiying
2
Chang, Yu-chun
2
Dong, Ping
2
Gao, Baojun
2
Ghazali Musa
2
Han, Heesup
2
Hou, Yuansi
2
Koritos, Christos
2
Luo, Peng
2
Luu Trong Tuan
2
Mun, Sung Gyun
2
Nicolau, Juan Luis
2
Park, Sangwon
2
Radojevic, Tijana
2
Sedigheh Moghavvemi
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Siu, Noel Yee-Man
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So, Kevin Kam Fung
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Stanic, Nenad
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1
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1
Akgül, Olcay
1
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1
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Tourism management : research, policies, practice
IMF Staff Country Reports
2,563
IMF country report
1,243
SpringerLink / Bücher
744
The service industries journal
742
NBER working paper series
691
Working paper / National Bureau of Economic Research, Inc.
630
Journal of business research : JBR
605
NBER Working Paper
554
International journal of hospitality management
543
Discussion paper series / IZA
515
IMF staff country report
507
Journal of Services Marketing
498
Journal of retailing and consumer services
477
European journal of operational research : EJOR
463
International journal of production economics
417
The journal of services marketing
417
International journal of production research
392
IMF Working Papers
340
Transportation research / E : an international journal
326
Discussion paper / Centre for Economic Policy Research
322
Industrial marketing management : the international journal for industrial and high-tech firms
309
Working paper
302
Policy research working paper : WPS
297
IMF working papers
278
Journal of service management
264
CESifo working papers
260
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
260
World Bank E-Library Archive
259
Public management review
258
IZA Discussion Paper
250
Springer eBook Collection
248
International journal of contemporary hospitality management
238
Service business
232
Journal of service research : JSR
217
Management science : journal of the Institute for Operations Research and the Management Sciences
216
Telecommunications policy : the international journal of digital economy, data sciences and new media
214
Services marketing quarterly
212
International Journal of Contemporary Hospitality Management
198
Journal of air transport management
198
Europäische Hochschulschriften / 5
197
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ECONIS (ZBW)
185
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1
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185
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date (oldest first)
1
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer
service
performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
2
Dual perspective on the role of xenophobia in
service
sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
3
How do customers navigate perceived inappropriateness of collective emotion in group
service
recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
4
"Give me an upgrade or I will give you a bad review!" : investigating customer threats in the hospitality industry
Boukis, Achilleas
;
Harris, Lloyd C.
;
Koritos, Christos D.
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015052203
Saved in:
5
Managing internal
service
quality in hotels : determinants and implications
Wu, Xiaoyi
;
Wang, Jie
;
Ling, Qian
- In:
Tourism management : research, policies, practice
86
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012595653
Saved in:
6
Service
robots and perceived discrimination in tourism and hospitality
Seyitoğlu, Faruk
;
Ivanov, Stanislav
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013556902
Saved in:
7
How and when servant leadership promotes
service
innovation : a moderated mediation model
Li, Fengyu
;
Liu, Bing
;
Lin, Weipeng
;
Wei, Xin
;
Xu, Zikun
- In:
Tourism management : research, policies, practice
86
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012595661
Saved in:
8
Recipe for perceived personalization in hotels
Lei, Soey Sut Ieng
;
Wang, Dan
;
Fong, Lawrence Hoc Nang
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457528
Saved in:
9
Tourism SME default : a note on predictors
Srhoj, Stjepan
;
Vitezić, Vanja
;
Giannozzi, Alessandro
; …
- In:
Tourism management : research, policies, practice
103
(
2024
),
pp. 1-5
Persistent link: https://www.econbiz.de/10015052148
Saved in:
10
Linking team learning climate to
service
performance : the role of individual- and team-level adaptive behaviors in travel services
Peng, Jiamin
;
Xie, Lishan
;
Zhou, Lian
;
Huan, Tzung-cheng
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013271605
Saved in:
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