Sipayung, Sari Mariahma Nova - 2011
Sari Mariahma Nova Sipayung, 2011, The Influence of Service Quality on Satisfaction And Loyalty of The Customers of PT …. Sriwijaya Air District Medan, Prof. Dr. Paham Ginting, MS, Dr. Arlina Nurbaity, SE, MBA.Service business is a vital sector … transportation services. The tight competition has resulted in fluctuating number passangers of flight service. Therefore, airlines …