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~type_genre:"No longer published / No longer aquired"
~type_genre:"Aufsatz in Zeitschrift"
~subject:"Service industry"
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Search: subject:"Service"
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Service industry
Service quality
13,616
Dienstleistungsqualität
13,595
Customer satisfaction
5,728
Kundenzufriedenheit
5,726
Dienstleistungssektor
5,392
Consumer behaviour
5,095
Konsumentenverhalten
5,093
Financial services
4,960
Finanzdienstleistung
4,960
Beziehungsmarketing
4,311
Relationship marketing
4,311
United States
3,885
USA
3,884
Theory
3,498
Theorie
3,492
Logistics provider
3,052
Logistikdienstleister
3,052
Lieferkette
2,495
Supply chain
2,495
Debt management
2,264
Schuldenmanagement
2,264
Logistics
2,054
Logistik
2,042
Innovation
2,016
Deutschland
2,013
Germany
2,009
Quality management
1,980
Qualitätsmanagement
1,978
Öffentliche Dienstleistung
1,941
Public services
1,940
Services
1,853
Financial audit
1,784
Wirtschaftsprüfung
1,784
Dienstleistung
1,742
Customer service
1,680
Kundenservice
1,662
Trade in services
1,600
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1,599
India
1,582
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Aufsatz in Zeitschrift
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Gallouj, Fai͏̈z
18
Kowalkowski, Christian
16
Rubalcaba-Bermejo, Luis
16
Witell, Lars
14
Djellal, Faridah
11
Edvardsson, Bo
11
Gebauer, Heiko
11
Gustafsson, Anders
11
Kindström, Daniel
11
McColl-Kennedy, Janet R.
11
Evangelista, Rinaldo
10
O'Cass, Aron
10
Savona, Maria
10
Cuadrado Roura, Juan R.
9
Rahman, Zillur
9
Stare, Metka
9
Williams, Colin C.
9
Wirtz, Jochen
9
Wyszkowska-Kuna, Joanna
9
Cheng, T. C. E.
8
Huang, Ming-Hui
8
Meliciani, Valentina
8
Miles, Ian D.
8
Raddats, Chris
8
Talib, Faisal
8
Altinay, Levent
7
Bosch, Gerhard
7
Brady, Michael K.
7
Daniels, Peter W.
7
Fu, Na
7
Jaakkola, Elina
7
Kohtamäki, Marko
7
Maroto Sánchez, Andrés
7
Morikawa, Masayuki
7
Philippe, Jean
7
Río Gómez, Clemente del
7
Schröder, Christoph
7
Sok, Phyra
7
Subramony, Mahesh
7
Wünderlich, Nancy V.
7
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Europäische Kommission / Statistisches Amt
5
Europäische Kommission
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Institut national de la statistique et des études économiques <Frankreich>
4
Philippinen / National Statistics Office
4
USA / Bureau of Labor Statistics
3
Institut national de la statistique et des études économiques <Frankreich> / Service interrégional Antilles-Guyane
2
Singapur / Department of Statistics
2
Slowakei / Štatistický Úrad
2
Zypern / Tmēma Statistikēs kai Ereunōn
2
AZL Beheer
1
BET Public Limited Company <London>
1
Belarus / Ministerstvo Statistiki i Analiza
1
Confederazione Generale Italiana del Commercio, del Turismo e dei Servizi / Centro Studi
1
Deutschland / Statistisches Bundesamt
1
Deutschland <Bundesrepublik> / Statistisches Bundesamt
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Europäischer Wirtschafts- und Sozialausschuss
1
Institut national de la statistique et des études économiques <Frankreich> / Direction régionale de la Réunion
1
Institut Ėkonomiki Servisa <Moskau>
1
Instituto Nacional de Estadística <Madrid>
1
Konjunkturinstitutet <Stockholm>
1
Norwegen
1
Norwegen / Statistisk sentralbyrå
1
Phòng-thương-mại-và-công-nghiêp-Viêt-nam
1
Rumänien / Comisia Naţională pentru Statistică
1
Savezni Zavod za Statistiku <Belgrad>
1
Südafrika / Central Statistical Service
1
Togo / Direction de la Statistique
1
UNCTAD
1
UNCTAD / Standing Committee on Developing Services Sectors: Fostering Competitive Services Sectors in Developing Countries
1
UNCTAD / Standing Committee on Developing Services Sectors: Fostering Competitive Services Sectors in Developing Countries - Insurance
1
UNCTAD / Standing Committee on Developing Services Sectors: Fostering Competitive Services Sectors in Developing Countries - Shipping
1
USA / Bureau of the Census
1
USA / International Trade Administration
1
Zavod Republike Slovenije za Statistiko <Ljubljana>
1
Česky statistický úřad
1
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Published in...
All
The service industries journal
267
Journal of business research : JBR
92
The journal of services marketing
85
International journal of production economics
59
Journal of service management
58
Service business
58
Industrial marketing management : the international journal for industrial and high-tech firms
51
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
International journal of services and operations management
33
Regional studies
33
European journal of operational research : EJOR
30
International journal of hospitality management
30
The journal of business & industrial marketing
30
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Services marketing quarterly
28
Journal of service research
27
Research policy : policy, management and economic studies of science, technology and innovation
27
International journal of innovation management
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
International journal of services, economics and management
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
Applied economics
21
Papeles de economía española
21
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
21
Growth and change : a journal of urban and regional policy
20
Información comercial española : ICE : revista de economía
20
International journal of production research
20
Managing service quality : MSQ ; an international journal
20
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
20
International journal of quality and service sciences
19
International journal of services and operations management : IJSOM
19
Technovation : the international journal of technological innovation, entrepreneurship and technology management
19
International journal of quality & reliability management
18
Journal of service theory and practice : JSTP
18
KIET Industrial economic review
18
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ECONIS (ZBW)
5,391
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1
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
2
A comparative analysis of contactless e-
service
encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
3
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for
service
failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
4
Triggering a patient-driven
service
innovation to foster the
service
ecosystem well-being : a case study
Megaro, Antonietta
;
Carrubbo, Luca
;
Polese, Francesco
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1256-1274
Persistent link: https://www.econbiz.de/10014321619
Saved in:
5
Can robots recover a
service
using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
6
Service
mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
7
The
service
triad : an empirical study of
service
robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
8
Buffer bots : the role of virtual
service
agents in mitigating negative effects when
service
fails
Sands, Sean
;
Campbell, Colin L.
;
Plangger, Kirk
;
Pitt, …
- In:
Psychology & marketing
39
(
2022
)
11
,
pp. 2039-2054
Persistent link: https://www.econbiz.de/10013465140
Saved in:
9
Using information-seeking argument mining to improve
service
Skiera, Bernd
;
Yan, Shunyao
;
Daxenberger, Johannes
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 537-548
Persistent link: https://www.econbiz.de/10013395994
Saved in:
10
Service
ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
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