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~person:"Prentice, Catherine"
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Search: subject:"Service quality"
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Service quality
33
Dienstleistungsqualität
32
Customer satisfaction
23
Kundenzufriedenheit
23
Beziehungsmarketing
20
Relationship marketing
20
Consumer behaviour
17
Gambling
17
Glücksspiel
17
Konsumentenverhalten
17
Customer loyalty
7
Intelligence
6
Intelligenz
6
Casinos
5
Macau
5
Southeast Asia
5
Südostasien
5
Artificial intelligence
4
Customer engagement
4
Customer service
4
Emotion
4
Emotional intelligence
4
Kundenservice
4
Künstliche Intelligenz
4
Airline
3
Brand image
3
Brand management
3
Casino
3
Casino service quality
3
Customer retention
3
Fluggesellschaft
3
Kundenbindung
3
Markenführung
3
Markenimage
3
Quality management
3
Qualitätsmanagement
3
Services marketing
3
customer loyalty
3
Arbeitskräfte
2
Arbeitszufriedenheit
2
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research-article
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English
33
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Prentice, Catherine
Siciliani, Luigi
73
Propper, Carol
52
Bruhn, Manfred
50
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
41
Mattila, Anna S.
40
Gravelle, Hugh
35
Brekke, Kurt R.
34
Shahin, Arash
32
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Sharma, Piyush
29
Hanushek, Eric A.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sparks, Beverley
21
Zhang, Min
21
Akroush, Mamoun N.
20
Das, Jishnu
20
Kain, John F.
20
Wong, IpKin Anthony
20
Balaji, M. S.
19
Benkenstein, Martin
19
Gil Saura, Irene
19
Marimon, Frederic
19
Michas, Paul N.
19
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Journal of retailing and consumer services
11
International journal of hospitality management
5
Journal of business research : JBR
3
Journal of hospitality marketing & management
3
International journal of contemporary hospitality management
2
Psychology & marketing
2
Services marketing quarterly
2
International Journal of Contemporary Hospitality Management
1
Journal of Business Research
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of strategic marketing
1
Journal of vacation marketing
1
The journal of business & industrial marketing
1
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ECONIS (ZBW)
32
RePEc
1
Other ZBW resources
1
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1
Mind,
service
quality
, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
2
Supply chain management in the insurance industry : symmetrical and asymmetrical analysis
Prentice, Catherine
;
Dominique-Ferreira, Sergio
;
Wang, …
- In:
The journal of business & industrial marketing
38
(
2023
)
11
,
pp. 2505-2518
Persistent link: https://www.econbiz.de/10014472004
Saved in:
3
The impact of artificial intelligence and employee
service
quality
on customer satisfaction and loyalty
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
Saved in:
4
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
5
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
6
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
7
Linking internal
service
quality
and casino dealer performance
Prentice, Catherine
- In:
Journal of hospitality marketing & management
27
(
2018
)
6
,
pp. 733-753
Persistent link: https://www.econbiz.de/10011920095
Saved in:
8
Robotic
service
quality
: scale development and validation
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012648963
Saved in:
9
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
10
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
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