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~person:"Edvardsson, Bo"
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Search: subject:"Service quality"
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Dienstleistungsqualität
24
Service quality
24
Customer satisfaction
9
Kundenzufriedenheit
9
Beziehungsmarketing
8
Relationship marketing
8
Beschwerdemanagement
7
Complaint management
7
Betriebliche Wertschöpfung
5
Consumer behaviour
5
Customer service
5
Dienstleistung
5
Konsumentenverhalten
5
Kundenservice
5
Schweden
5
Services
5
Sweden
5
Value creation
5
Customer integration
4
Dienstleistungssektor
4
Kundenintegration
4
Service industry
4
Gastronomie
3
Restaurant industry
3
Service-Dominant Logic
3
Service-dominant logic
3
Customer experience
2
Customer value
2
Dienstleistungsinnovation
2
Dienstleistungsmanagement
2
Emotion
2
Forschung
2
Industrie
2
Innovation
2
Innovation management
2
Innovationsmanagement
2
Justice theory
2
Kundenwert
2
Lieferantenmanagement
2
Manufacturing industries
2
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Undetermined
4
Free
2
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Article
23
Book / Working Paper
1
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Article in journal
22
Aufsatz in Zeitschrift
22
Aufsatz im Buch
2
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2
Collection of articles of several authors
1
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English
24
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Edvardsson, Bo
Siciliani, Luigi
73
Propper, Carol
52
Bruhn, Manfred
50
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
41
Mattila, Anna S.
40
Gravelle, Hugh
35
Brekke, Kurt R.
34
Prentice, Catherine
34
Shahin, Arash
32
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Sharma, Piyush
29
Hanushek, Eric A.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sparks, Beverley
21
Zhang, Min
21
Akroush, Mamoun N.
20
Das, Jishnu
20
Kain, John F.
20
Wong, IpKin Anthony
20
Balaji, M. S.
19
Benkenstein, Martin
19
Gil Saura, Irene
19
Marimon, Frederic
19
Michas, Paul N.
19
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Institution
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QUIS <13, 2013, Karlstad>
1
Published in...
All
Journal of service management
7
International journal of quality and service sciences
3
Managing service quality : MSQ ; an international journal
3
The journal of services marketing
2
Journal of business research : JBR
1
Journal of retailing and consumer services
1
Journal of service research
1
Marketing letters : a journal of research in marketing
1
Scandinavian journal of management
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Service quality and management
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
24
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24
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1
Money for nothing : the impact of compensation on customers' bad-mouthing in service recovery encounters
Arsenovic, Jasenko
;
Edvardsson, Bo
;
Otterbring, Tobias
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10014265992
Saved in:
2
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
3
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
4
Justice (is not the same) for all : the role of relationship activity for post-recovery outcomes
Arsenovic, Jasenko
;
De Keyser, Arne
;
Edvardsson, Bo
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 342-351
Persistent link: https://www.econbiz.de/10012643777
Saved in:
5
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
6
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
7
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
8
The International Research Symposium on Service Excellence in Management (QUIS)
Edvardsson, Bo
(
contributor
)
-
2014
Persistent link: https://www.econbiz.de/10010405229
Saved in:
9
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
10
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
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