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~subject:"Service quality"
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Search: subject:"Service-dominant logic"
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Service quality
Service-dominant logic
809
Service-Dominant Logic
753
Value creation
378
Betriebliche Wertschöpfung
374
Kundenintegration
321
Customer integration
319
Relationship marketing
222
Beziehungsmarketing
219
Marketing theory
218
Marketingtheorie
217
service-dominant logic
151
Customer value
134
Kundenwert
129
Dienstleistung
125
Services
116
Value co-creation
112
Services marketing
104
Dienstleistungsmarketing
102
Innovation
96
Dienstleistungsqualität
86
Consumer behaviour
83
Konsumentenverhalten
82
Dienstleistungssektor
73
Service industry
73
Lieferantenmanagement
68
Supplier relationship management
68
Resource-based view
61
Ressourcenorientierter Ansatz
60
Service innovation
60
Innovation management
56
value co-creation
56
Innovationsmanagement
55
Business network
54
Unternehmensnetzwerk
54
Customer satisfaction
53
Service dominant logic
53
Kundenzufriedenheit
50
Co-creation
47
Marketing management
46
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Article
88
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research-article
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Edvardsson, Bo
3
Osei-Frimpong, Kofi
3
Tronvoll, Bård
3
Azad, Naser
2
Balaji, M. S.
2
Brown, Stephen
2
Cassia, Fabio
2
Cervera, Amparo
2
Daunt, Kate L.
2
Grundén, Kerstin
2
Hardyman, Wendy
2
Hollebeek, Linda D.
2
Jiang, Yangyang
2
Kitchener, Martin
2
Maull, Roger
2
Ng, Irene
2
Owusu-Frimpong, Nana
2
Patterson, Anthony
2
Polese, Francesco
2
Saviano, Marialuisa
2
Seyedaliakbar, Hamid
2
Witell, Lars
2
Adel, Riham
1
Aggarwal, Praveen
1
Agyapong, Kingsley
1
Andreu, Luisa
1
Bai, Billy
1
Barile, Sergio
1
Barrutia, José M.
1
Basu, Amiya K.
1
Birgelen, Marcel van
1
Björk, Peter
1
Bloemer, Johanna M.
1
Borg, Erik A.
1
Brodie, Roderick J.
1
Busser, James A.
1
Caldwell, Nigel
1
Caniëls, Marjolein
1
Caputo, Francesco
1
Carrubbo, Luca
1
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Journal of service management
6
Public management review
5
The TQM journal : the international review of organizational improvement
4
Australasian marketing journal
3
Journal of service research : JSR
3
The journal of services marketing
3
The service industries journal
3
International journal of contemporary hospitality management
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
Journal of business research : JBR
2
Marketing theory
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
AMS review : official publication of the Academy of Marketing Science
1
Die Betriebswirtschaft : DBW
1
EuroMed journal of business
1
European management journal
1
Handbook of research on customer engagement
1
Health marketing quarterly
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International Journal of Event and Festival Management
1
International Journal of Quality and Service Sciences
1
International journal of electronic business
1
International journal of event and festival management
1
International journal of hospitality management
1
International journal of internet marketing and advertising : IJIMA
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
International journal of productivity and quality management : IJPQM
1
International journal of quality and service sciences
1
International journal of retail & distribution management
1
International journal of services and operations management
1
International journal of services, economics and management
1
International journal of sports marketing & sponsorship
1
Journal of business logistics
1
Journal of consumer marketing
1
Journal of financial services marketing : JFSM
1
Journal of hospitality and tourism insights
1
Journal of investment and management : JIM
1
Journal of marketing for higher education
1
Journal of marketing management : MM
1
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ECONIS (ZBW)
86
Other ZBW resources
3
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1
Student value co-creation behaviour in the higher education service ecosystem : an empirical exploration
Zamora-Ramos, Moises Ruben
;
Chamorro Mera, Antonio
; …
- In:
Marketing i menedžment innovacij : m&mi
14
(
2023
)
4
,
pp. 140-150
Persistent link: https://www.econbiz.de/10014447671
Saved in:
2
Value co-destruction in tourism and hospitality : a systematic literature review and future research agenda
Sthapit, Erose
;
Garrod, Brian
;
Stone, Matthew J.
; …
- In:
Journal of travel and tourism marketing
40
(
2023
)
5
,
pp. 363-382
Persistent link: https://www.econbiz.de/10014369807
Saved in:
3
Smart services' quality scale
Adel, Riham
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 429-446
Persistent link: https://www.econbiz.de/10013257161
Saved in:
4
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
5
The impact of service robots on consumer response : examining the roles of consumers' service expertise and technology expertise
Zheng, Xiaoyun
;
Wang, Yao-Chin
;
Wei, Wei
;
Zhang, Lu
;
Huo, Da
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2341-2354
Persistent link: https://www.econbiz.de/10014432405
Saved in:
6
When and why does customization reduce booking cancellations? : field evidence from two hotels
Mathmann, Frank
;
Wang, Di
;
Christian, Jesse Elias
- In:
Journal of service theory and practice
34
(
2024
)
5
,
pp. 710-725
Persistent link: https://www.econbiz.de/10015055446
Saved in:
7
An examination of value co-creation drivers in Ghana's hotel setting : a micro-level approach
Yeboah, Dora
;
Ibrahim, Masud
;
Agyapong, Kingsley
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 1840-1859
Persistent link: https://www.econbiz.de/10014445456
Saved in:
8
First-time versus repeat tourism customer engagement, experience, and value cocreation : an empirical investigation
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Mostafa …
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10012880242
Saved in:
9
More is not always better : the impact of value co-creation fit on B2B and B2C customer satisfaction
Gligor, David M.
;
Maloni, Michael J.
- In:
Journal of business logistics
43
(
2022
)
2
,
pp. 209-237
Persistent link: https://www.econbiz.de/10013347430
Saved in:
10
Service experience gamified : a study on convergence of gamification and contemporary service experience
Panwar, Tapish
;
Khan, Kalim
- In:
International journal of internet marketing and …
17
(
2022
)
3/4
,
pp. 415-436
Persistent link: https://www.econbiz.de/10014318236
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