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~person:"Fatima, Johra Kayeser"
~source:"econis"
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Structural equation model
8
Strukturgleichungsmodell
8
Customer satisfaction
5
Kundenzufriedenheit
5
Relationship marketing
5
Confidence
4
Vertrauen
4
Dienstleistungsqualität
3
Rapport
3
Satisfaction
3
Service quality
3
Structural equation modelling
3
Trust
3
Commitment
2
Structural equation modeling
2
customer satisfaction
2
relational benefits
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structural equation modeling
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Arbeitszufriedenheit
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Asia
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Asian context
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Asien
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Cluster analysis
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Fatima, Johra Kayeser
Wirtz, Bernd W.
6
Di Mascio, Rita
4
Fongsuwan, Wanno
4
Gil Saura, Irene
4
Roy, Sanjit Kumar
4
Assaker, Guy
3
Fang, Shih Chieh
3
Fang, Shyh-Rong
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Huang, Chao-Chin
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Thomas, Sam
3
Šerić, Maja
3
Bajpai, Naval
2
Butaney, Gul T.
2
Cai, Gangwei
2
Casidy, Riza
2
Deependra Singh
2
Dwivedi, Yogesh Kumar
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Ganguli, Shirshendu
2
Gopalakrishna B. V.
2
Goutam, Doddahulugappa
2
Grappi, Silvia
2
Göttel, Vincent
2
Han, Heesup
2
Hollebeek, Linda D.
2
Huang, Shyh-Ming
2
Jang, Soocheong
2
Jiang, Zhibin
2
John, Waseem
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Johns, Raechel
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Kang, Bohyeon
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Kankam, George
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Krairit, Donyaprueth
2
Kulshreshtha, Kushagra
2
Martinelli, Elisa
2
Mathew, Veeva
2
Mikulić, Josip
2
Mollá Descals, Alejandro
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Neuts, Bart
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Asia Pacific journal of marketing and logistics
1
International journal of quality & reliability management
1
Journal of retailing and consumer services
1
Journal of strategic marketing
1
Psychology & marketing
1
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ECONIS (ZBW)
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1
Synchronizing relational benefits with customer commitment profiles
Fatima, Johra Kayeser
;
Di Mascio, Rita
- In:
Journal of strategic marketing
28
(
2020
)
4
,
pp. 366-378
Persistent link: https://www.econbiz.de/10012313907
Saved in:
2
Reversing the dependency-trust relationship in B2C services
Fatima, Johra Kayeser
;
Di Mascio, Rita
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011808444
Saved in:
3
Impact of relational benefits on trust in the Asian context : alternative model testing with satisfaction as a mediator and relationship age as a moderator
Fatima, Johra Kayeser
;
Di Mascio, Rita
;
Johns, Raechel
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 443-453
Persistent link: https://www.econbiz.de/10011970142
Saved in:
4
Modelling satisfaction-commitment relationship in developing country context
Fatima, Johra Kayeser
;
Razzaque, Mohammad A.
;
Di …
- In:
International journal of quality & reliability management
33
(
2016
)
7
,
pp. 985-1001
Persistent link: https://www.econbiz.de/10011604036
Saved in:
5
Roles of trust on rapport and satisfaction in services
Fatima, Johra Kayeser
;
Razzaque, Mohammed Abdur
- In:
Asia Pacific journal of marketing and logistics
26
(
2014
)
6
,
pp. 566-578
Persistent link: https://www.econbiz.de/10010495841
Saved in:
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