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~subject:"Customer satisfaction"
~isPartOf:"Managing service quality : MSQ ; an international journal"
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Search: subject:"Switching costs"
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Customer satisfaction
Switching behaviour
4
Wechselverhalten
4
Consumer behaviour
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Switching costs
3
Beziehungsmarketing
2
Dienstleistungsqualität
2
Relationship marketing
2
Service quality
2
Arbeitszufriedenheit
1
Beschwerdemanagement
1
Complaint management
1
Confidence
1
Corporate reputation
1
Customer retention
1
Customer service
1
Ethiopia
1
Firmenimage
1
Gesundheitsversorgung
1
Gesundheitswesen
1
Health care
1
Health care system
1
Healthcare industry
1
Hospital
1
Hospitals
1
Image congruence
1
Job satisfaction
1
Krankenhaus
1
Kundenbindung
1
Kundenservice
1
Lieferantenmanagement
1
Longitudinal study
1
Loyalty
1
Löyalty intentions
1
Multivariate Analyse
1
Multivariate analysis
1
Perception
1
Product usage satisfaction
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Chen, Ying-hueih
1
Chih, Wen-hai
1
Ha, Hong Youl
1
Hsu, Li-chun
1
Lien, Che-hui
1
Son, Hee-young
1
Wang, Chang-jhan
1
Wang, Kai-yu
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Wu, Jyh-jeng
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Managing service quality : MSQ ; an international journal
Journal of business research : JBR
4
Journal of service management
3
The journal of business & industrial marketing
3
The service industries journal
3
Asia Pacific journal of marketing and logistics
2
European journal of marketing : EJM
2
International journal of business information systems : IJBIS
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Inventi impact: retailing & consumer services
2
Journal of organizational computing and electronic commerce
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Journal of retailing
2
Journal of retailing and consumer services
2
Journal of service theory and practice : JSTP
2
Marketing intelligence & planning
2
The journal of applied business research
2
The journal of services marketing
2
Auditing : a journal of practice & theory
1
Bangladesh journal of political economy
1
Business and Economic Research : BER
1
Cahiers de recherche / HEC Montréal, Institut d'Economie Appliquée
1
Cogent business & management
1
Corporate reputation review
1
Decision
1
Department of Economics working paper
1
E3 Journal of Business Management and Economics.
1
Economic research
1
Electronic markets : the international journal on networked business
1
EuroMed journal of business
1
European business review
1
European management journal
1
Gabler Edition Wissenschaft
1
Global business review
1
Human systems management : HSM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information systems management
1
International journal of bank marketing
1
International journal of business excellence : IJBEX
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Healthcare industry, hospitals, image congruence, service quality,
switching
costs
, trust
Lien, Che-hui
;
Wu, Jyh-jeng
;
Chen, Ying-hueih
;
Wang, …
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 399-416
Persistent link: https://www.econbiz.de/10010389677
Saved in:
2
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
3
Investigating temporal effects of risk perceptions and satisfaction on customer loyalty
Ha, Hong Youl
;
Son, Hee-young
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
3
,
pp. 252-273
Persistent link: https://www.econbiz.de/10010359565
Saved in:
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