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~subject:"Customer satisfaction"
~person:"Bang, Nguyen"
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Customer satisfaction
Beziehungsmarketing
3
Consumer behaviour
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Relationship marketing
3
Switching behaviour
3
Wechselverhalten
3
E-commerce
2
Electronic Commerce
2
Online retailing
2
Online-Handel
2
Switching barriers
2
Alternative attractiveness
1
Customer loyalty
1
Customer retention
1
Dienstleistungsqualität
1
E-store loyalty
1
Einzelhandel
1
Generation Y
1
Internet marketing
1
Kundenbindung
1
Mobile internet
1
Onlind switching barriers
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Online loyalty
1
Online pure-play retailers
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Online switching inducements
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Online-Marketing
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Bang, Nguyen
Blut, Markus
5
Evanschitzky, Heiner
4
Marimuthu, Malliga
3
Stan, Valentina
3
Vincent, Nicolas
3
Castro, Ignacio
2
Chih, Wen-hai
2
Chuah, Stephanie Hui-wen
2
Hsu, Li-chun
2
Kleshchelski, Isaac
2
Kolos, Krisztina
2
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Mutum, Dilip S.
2
Nagengast, Liane
2
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2
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2
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2
Susanti, Vonny
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2
Aali, Abdulrahman Yousef al-
1
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1
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1
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1
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1
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1
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1
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Electronic markets : the international journal on networked business
1
Journal of retailing and consumer services
1
Journal of service theory and practice : JSTP
1
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ECONIS (ZBW)
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Why do satisfied customers defect? : a closer look at the simultaneous effects of switching barriers and inducements on customer loyalty
Chuah, Stephanie Hui-wen
;
Rauschnabel, Philipp A.
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 616-641
Persistent link: https://www.econbiz.de/10011707281
Saved in:
2
Constructing online switching barriers : examining the effects of
switching
costs
and alternative attractiveness on e-store loyalty in online pure-play retailers
Ezlika Ghazali
;
Bang, Nguyen
;
Mutum, Dilip S.
; …
- In:
Electronic markets : the international journal on …
26
(
2016
)
2
,
pp. 157-171
Persistent link: https://www.econbiz.de/10011666746
Saved in:
3
Online loyalty and its interaction with switching barriers
Mutum, Dilip S.
;
Ghazali, Ezlika Mohd
;
Bang, Nguyen
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 942-949
Persistent link: https://www.econbiz.de/10010437724
Saved in:
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