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~subject:"Customer satisfaction"
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Customer satisfaction
Wechselverhalten
1,026
Switching behaviour
1,022
Theorie
398
Theory
391
Konsumentenverhalten
364
Consumer behaviour
362
switching costs
230
Beziehungsmarketing
182
Relationship marketing
181
Switching costs
181
Competition
140
Wettbewerb
139
Kundenzufriedenheit
98
Dienstleistungsqualität
86
Service quality
86
USA
71
United States
71
Bank
68
Schätzung
68
Estimation
67
Price discrimination
67
Network economics
63
Netzwerkökonomik
63
Preisdifferenzierung
63
Preismanagement
62
Pricing strategy
62
Switching Costs
55
Duopol
53
Duopoly
53
Deutschland
52
Germany
52
Lieferantenmanagement
49
Supplier relationship management
49
Mobile communications
47
Mobilkommunikation
46
Markteintritt
45
Market entry
44
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35
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Blut, Markus
5
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4
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3
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3
Stan, Valentina
3
Vincent, Nicolas
3
Castro, Ignacio
2
Chih, Wen-hai
2
Chuah, Stephanie Hui-wen
2
Hsu, Li-chun
2
Kleshchelski, Isaac
2
Kolos, Krisztina
2
Mittal, Vikas
2
Mutum, Dilip S.
2
Nagengast, Liane
2
Samudro, Andreas
2
Somosi, Agnes
2
Stiassny, Alfred
2
Susanti, Vonny
2
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2
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2
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
Arun Kumar Tarofder
1
Auh, Seigyoung
1
Ayios, Angela
1
Babad, Yair
1
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1
Babu, Mujahid Mohiuddin
1
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Journal of business research : JBR
4
Journal of service management
3
Managing service quality : MSQ ; an international journal
3
The journal of business & industrial marketing
3
The service industries journal
3
Asia Pacific journal of marketing and logistics
2
European journal of marketing : EJM
2
International journal of business information systems : IJBIS
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Inventi impact: retailing & consumer services
2
Journal of organizational computing and electronic commerce
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Journal of retailing
2
Journal of retailing and consumer services
2
Journal of service theory and practice : JSTP
2
Marketing intelligence & planning
2
The journal of applied business research
2
The journal of services marketing
2
Auditing : a journal of practice & theory
1
Bangladesh journal of political economy
1
Business and Economic Research : BER
1
Cahiers de recherche / HEC Montréal, Institut d'Economie Appliquée
1
Cogent business & management
1
Corporate reputation review
1
Decision
1
Department of Economics working paper
1
E3 Journal of Business Management and Economics.
1
Economic research
1
Electronic markets : the international journal on networked business
1
EuroMed journal of business
1
European business review
1
European management journal
1
Gabler Edition Wissenschaft
1
Global business review
1
Human systems management : HSM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information systems management
1
International journal of bank marketing
1
International journal of business excellence : IJBEX
1
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ECONIS (ZBW)
98
RePEc
1
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41
The combined effect of product returns experience and
switching
costs
on B2B customer re-purchase intent
Russo, Ivan
;
Confente, Ilenia
;
Gligor, David M.
; …
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10011692481
Saved in:
42
Does brand personality and perceived product quality play a major role in mobile phone consumers' switching behaviour?
Nikhashemi, S. R.
;
Naser Valaei
;
Arun Kumar Tarofder
- In:
Global business review
18
(
2017
)
3
,
pp. 108-127
Persistent link: https://www.econbiz.de/10011745486
Saved in:
43
The competition analysis of telecommunications industry in Indonesia : switching barriers and consumer satisfaction
Hidayat, Subuh
- In:
Inventi impact: retailing & consumer services
(
2017
)
2
,
pp. 51-53
Persistent link: https://www.econbiz.de/10011752808
Saved in:
44
Examining paid mobile application customer loyalty : the moderating effect of
switching
costs
Wu, Wen-Tsung
;
Chen, Chie-Bein
;
Chang, Chiao-Chen
- In:
Inventi impact: retailing & consumer services
(
2017
)
2
,
pp. 77-94
Persistent link: https://www.econbiz.de/10011752829
Saved in:
45
Why do satisfied customers defect? : a closer look at the simultaneous effects of switching barriers and inducements on customer loyalty
Chuah, Stephanie Hui-wen
;
Rauschnabel, Philipp A.
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 616-641
Persistent link: https://www.econbiz.de/10011707281
Saved in:
46
An empirical investigation of the switching process in retail banking
Eappen, Neetha J.
;
Pavithran, K. B.
- In:
South Asian journal of management : SAJM
24
(
2017
)
2
,
pp. 116-135
Persistent link: https://www.econbiz.de/10011772286
Saved in:
47
Switching behaviour model in the Jordanian internet sector : an integration of the TPB and customer loyalty
Al Naimi, Husam
;
Al Khasawneh, Mohammad Hamdi
- In:
International journal of electronic marketing and …
8
(
2017
)
3
,
pp. 185-211
Persistent link: https://www.econbiz.de/10011849090
Saved in:
48
What drives Gen Y loyalty? Understanding the mediated moderating roles of
switching
costs
and alternative attractiveness in the value-satisfaction-loyalty chain
Chuah, Stephanie Hui-wen
;
Marimuthu, Malliga
; …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 124-136
Persistent link: https://www.econbiz.de/10011697928
Saved in:
49
Factors affecting customer loyalty for mobile telecommunication industry
Shafei, Ingy
;
Tabaa, Hazem
- In:
EuroMed journal of business
11
(
2016
)
3
,
pp. 347-361
Persistent link: https://www.econbiz.de/10011609003
Saved in:
50
Examining paid mobile application customer loyalty : the moderating effect of
switching
costs
Wu, Wen-tsung
;
Chen, Chie-bein
;
Chang, Chiao-chen
- In:
Business and Economic Research : BER
6
(
2016
)
2
,
pp. 100-117
Persistent link: https://www.econbiz.de/10011575439
Saved in:
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