Jevtić, Jelena; Tomić, Slavica; Leković, Ksenija - In: Proceedings of the ENTRENOVA - ENTerprise REsearch … 7 (2021) 1, pp. 190-200
a complaint, as a result of dissatisfaction, the user and the travel agency become a co-creator of the value of service … fairness is seen in the extent to which users consider to be treated fairly in terms of their interaction with a travel agency … perception of fairness of interaction in handling complaints of users of travel agency services in terms of their socio …