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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"International journal of services, economics and management"
~subject:"Viral marketing"
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Search: subject:"Verbraucherzufriedenheit"
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Viral marketing
Customer satisfaction
471
Kundenzufriedenheit
471
Consumer behaviour
342
Konsumentenverhalten
342
Beziehungsmarketing
272
Relationship marketing
272
Dienstleistungsqualität
258
Service quality
258
Einzelhandel
83
Online retailing
83
Online-Handel
83
Retail trade
83
Satisfaction
63
Customer service
53
Kundenservice
53
E-commerce
49
Electronic Commerce
49
Virales Marketing
41
Beschwerdemanagement
37
Complaint management
37
Brand management
35
Markenführung
35
Confidence
33
Vertrauen
33
Customer loyalty
32
Brand image
28
Markenimage
28
Customer experience
27
Mobile communications
27
Mobilkommunikation
27
Internet marketing
26
Loyalty
26
Online-Marketing
26
Social Web
26
Social web
26
Emotion
25
Customer integration
21
Customer retention
21
Dienstleistungssektor
21
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41
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Amankwa, Eric
1
Amoako, Richard
1
Ampadu, Seth
1
Antwi, Collins Opoku
1
Appiah, Dominic
1
Atılgan, Kalender Özcan
1
Audrain-Pontevia, Anne-Françoise
1
Bagherzadeh, Ramin
1
Bai, Yanzhuang
1
Barta, Sergio
1
Benkenstein, Martin
1
Botelho, Miguel
1
Carpenter, Jason M.
1
Casidy, Riza
1
Cavallero, Luisa
1
Chen, Ke
1
Chen, Tom
1
Cho, Youngju
1
Chong, Han-Xi
1
Chuah, Stephanie Hui-wen
1
Cruz, Mariana
1
Debrah, Emmanuel
1
Duarte, Paulo
1
Dwivedi, Yogesh Kumar
1
Eisingerich, Andreas B
1
Elmashhara, Maher Georges
1
Engler, Tobias H.
1
Errajaa, Karim
1
Esmerado, Joaquim
1
Eugene Cheng-xi Aw
1
Fatma, Mobin
1
Fazli, S. Mohamad
1
Feng, Xiangnan
1
Fernandes, Teresa
1
Ferreira, Margarida Bernardo
1
Flavián Blanco, Carlos
1
Foscht, Thomas
1
Fullerton, Gordon
1
Gilboa, Shaked
1
Guillén, Marta Estrada
1
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Published in...
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Journal of retailing and consumer services
International journal of services, economics and management
International journal of hospitality management
24
Journal of business research : JBR
20
Journal of hospitality marketing & management
17
Tourism management : research, policies, practice
16
Journal of travel and tourism marketing
14
International journal of contemporary hospitality management
13
Cogent business & management
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Psychology & marketing
10
The journal of services marketing
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Asia Pacific journal of marketing and logistics
6
Journal of service management
6
Service business
6
The TQM journal : the international review of organizational improvement
6
The service industries journal
6
European journal of marketing : EJM
5
International journal of electronic marketing and retailing : IJEMR
5
Journal of strategic marketing
5
Services marketing quarterly
5
International journal of leisure and tourism marketing : IJLTM
4
International journal of retail and distribution management
4
International journal of services and operations management
4
Journal of electronic commerce research : JECR
4
Journal of global marketing
4
Journal of marketing communications
4
Journal of marketing management : MM
4
Journal of service research : JSR
4
Managing service quality : MSQ ; an international journal
4
Capturing, analyzing, and managing word-of-mouth in the digital marketplace
3
Health marketing quarterly
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of internet marketing and advertising : IJIMA
3
International journal of technology marketing : IJTMkt
3
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
3
Journal of financial services marketing
3
Journal of financial services marketing : JFSM
3
Journal of hospitality and tourism insights
3
Journal of marketing for higher education
3
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ECONIS (ZBW)
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1
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
Saved in:
2
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
3
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
4
Memorable customer experiences and autobiographical memories : from service experience to word of mouth
Moliner-Tena, Miguel A.
;
Monferrer-Tirado, Diego
; …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014253530
Saved in:
5
Consequences of consumer regret with online shopping
Barta, Sergio
;
Gurrea Sarasa, Raquel
;
Flavián Blanco, …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014303172
Saved in:
6
Investigation of the effect of physical evidence and word of mouth on customer satisfaction and purchase intention in professional services
Atılgan, Kalender Özcan
;
Koç, Özge
- In:
International journal of services, economics and management
14
(
2023
)
3
,
pp. 249-269
Persistent link: https://www.econbiz.de/10014311693
Saved in:
7
Effects of the in-store crowd and employee perceptions on intentions to revisit and word-of-mouth via transactional satisfaction : A SOR approach
Errajaa, Karim
;
Hombourger-Barès, Sabrina
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013366404
Saved in:
8
Linking atmospherics to shopping outcomes : the role of the desire to stay
Elmashhara, Maher Georges
;
Soares, Ana
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209447
Saved in:
9
Increasing customer loyalty and WOM in an age of terror : cross-cultural development and validation of the customers' reactions to terror scale (CRTS)
Gilboa, Shaked
;
Seger-Guttmann, Tali
;
Partouche-Sebban, …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013209504
Saved in:
10
The multiple effects of service innovation and quality on transitional and electronic word-of-mouth in predicting customer behaviour
Lee, Wei-Long
;
Liu, Chih-Hsing
;
Tseng, Tzu-Wen
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209505
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