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~isPartOf:"Journal of service research : JSR"
~isPartOf:"International journal of productivity and quality management : IJPQM"
~type_genre:"Case study"
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Search: subject:"Verbraucherzufriedenheit"
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Customer satisfaction
3
Kundenzufriedenheit
3
2003-2008
1
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Business process management
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Cruise
1
Dienstleistungsmanagement
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Ghorbel, Ahmed
1
Kwortnik, Robert J.
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Journal of service research : JSR
International journal of productivity and quality management : IJPQM
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Tourism management : research, policies, practice
4
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
Digital enterprise transformation : a business-driven approach to leveraging Innovative IT
2
Global business and organizational excellence : a review of research & best practices
2
International journal of quality and service sciences
2
Journal of travel and tourism marketing
2
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
2
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
2
Tourism management perspectives : TMP
2
8. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 9. November 2010, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
1
Aachener geographische Arbeiten : AGA
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Advances in marketing, customer relationship management, and e-services book series (AMCRMES)
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Benchmarking : an international journal ; BIJ
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Berichte zum Generic-Management
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Cases on management and organizational behavior in an Arab context
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Corporate Shared Services : Bereitstellung von Dienstleistungen im Konzern
1
Die Bank
1
Dienstleistungsmanagement im Krankenhaus ; 2
1
Digital Controlling & Simple Finance : die Zukunft der Unternehmenssteuerung
1
Digitalisierung der Unternehmenssteuerung : Prozessautomatisierung, Business Analytics, Big Data, SAP S/4HANA, Anwendungsbeispiele
1
E-retailing challenges and opportunities in the global marketplace
1
Employee relations
1
Erfolgsfaktor Kundenzufriedenheit : Handbuch für Strategie und Umsetzung
1
Europäische Hochschulschriften / 5
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Handbook of partial least squares : concepts, methods and applications
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Handbuch Vertriebs-Exzellenz im Asset Management : institutionelle Anleger gewinnen und binden
1
Harvard-Business-Manager : das Wissen der Besten
1
Information systems and e-business management : ISeB
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International journal of commerce and management
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International journal of economics and management science : a biennual journal of School of Management ; the journal of Society of Economics and Management Research (SEMAR), School of Management, Pondicherry University
1
International journal of electronic business
1
International journal of electronic customer relationship management : IJECRM
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International journal of energy sector management : IJESM
1
International journal of globalisation and small business : IJGSB
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International journal of hospitality management
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ECONIS (ZBW)
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Critical success factors : mapping and examining in process management context
Rezaie, Kamran
;
Ostadi, Bakhtiar
;
Tadayoun, Sahar
- In:
International journal of productivity and quality …
10
(
2012
)
2
,
pp. 164-206
Persistent link: https://www.econbiz.de/10009574096
Saved in:
2
Design process improvement through the DMAIC Sigma approach : a wood consumption case study
Sadraoui, Tarek
;
Ghorbel, Ahmed
- In:
International journal of productivity and quality …
7
(
2011
)
2
,
pp. 229-262
Persistent link: https://www.econbiz.de/10008938077
Saved in:
3
Unifying service marketing and operations with service experience management
Kwortnik, Robert J.
;
Thompson, Gary M.
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 389-406
Persistent link: https://www.econbiz.de/10003853593
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