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~isPartOf:"The service industries journal"
~subject:"Marketingmanagement"
~subject:"Customer service"
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Marketingmanagement
Customer service
Confidence
40
Vertrauen
40
Beziehungsmarketing
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16
Consumer behaviour
15
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15
trust
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The service industries journal
Journal of business research : JBR
9
Journal of retailing and consumer services
4
Journal of marketing management : MM
3
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
2
Asia Pacific journal of marketing and logistics
2
European journal of marketing : EJM
2
European research studies
2
Interactive Marketing im Web 2.0+ : Konzepte und Anwendungen für ein erfolgreiches Marketingmanagement im Internet
2
International journal of hospitality management
2
Journal of business and psychology
2
Management science : journal of the Institute for Operations Research and the Management Sciences
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Marktorientiertes Management
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South African journal of business management
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SpringerLink / Bücher
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The journal of services marketing
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Asia-Pacific journal of business administration
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Australasian marketing journal
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Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Betriebswirtschaftliche Forschungsergebnisse
1
Business horizons
1
Business-to-Business-Kommunikation : neue Entwicklungen im B2B-Marketing
1
Cogent business & management
1
Competitive advantage : strategies, management and performance
1
Computational finance and its applications II : [Second International Conference on Computational Finance - Computational finance II ; held in London in June 2006]
1
Discussion paper / Center for Economic Research, Tilburg University
1
European management journal
1
European review of service economics and management
1
Europäische Hochschulschriften / 5
1
Gabler Edition Wissenschaft
1
IEEE transactions on engineering management : EM
1
International journal of advertising : the review of marketing communications
1
International journal of business
1
International journal of business communication : IJBC ; a publication of the Association of Business Communication
1
International journal of consumer studies
1
International journal of contemporary hospitality management
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International journal of electronic business
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International journal of electronic customer relationship management : IJECRM
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1
Determinants and consequences of trust in AI-based customer service chatbots
Prakash, Ashish Viswanath
;
Joshi, Arun
;
Nim, Shubhi
; …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 642-675
Persistent link: https://www.econbiz.de/10014321618
Saved in:
2
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
3
The role of customer affection and trust in loyalty rebuilding after service failure and recovery
La, Suna
;
Choi, Beom Joon
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 105-125
Persistent link: https://www.econbiz.de/10009427702
Saved in:
4
Does the length of a customer-provider relationship really matter?
Chiao, Yu-ching
;
Chiu, Ya-kang
;
Guan, Jyh-liang
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 649-667
Persistent link: https://www.econbiz.de/10003775764
Saved in:
5
Employee behaviour and relationship quality : impact on customers
Beatson, Amanda
;
Lings, Ian
;
Gudergan, Siegfried
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 211-223
Persistent link: https://www.econbiz.de/10003733143
Saved in:
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