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~subject:"Service quality"
~isPartOf:"International journal of business information systems : IJBIS"
~isPartOf:"International journal of bank marketing"
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Service quality
Switching behaviour
5
Wechselverhalten
5
Consumer behaviour
4
Dienstleistungsqualität
4
Konsumentenverhalten
4
Beziehungsmarketing
3
Customer satisfaction
3
Kundenzufriedenheit
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Relationship marketing
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Bank
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E-commerce
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Electronic Commerce
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Mobile communications
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Mobilkommunikation
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customer loyalty
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Antecedents of behaviour
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Beschwerdemanagement
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Complaint management
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Corporate reputation
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Critical switching incidents
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Customer retention
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Customer service
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E-SQ
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Einzelhandel
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Firmenimage
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Kundenbindung
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Kundenservice
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Online retailing
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Online-Handel
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PSCs
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Personal banking
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Privatkundengeschäft
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Reputation
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Retail trade
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Service failure
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Standardisierung
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Standardization
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Surveys
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Anastasiou, Athanasios
1
Daskou, Sofia
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Deepika
1
Georgiou, Maria
1
Hassan, M. Kabir
1
Kamble, Aakash Ashok
1
Noman, Abu Hanifa Md.
1
Rajak, Binod Kumar
1
Siakalli, Michailina
1
Singh, Shashank Vikram Pratap
1
Sumanjeet Singh
1
Walvekar, Shubhangi
1
Zhao, Cong
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International journal of business information systems : IJBIS
International journal of bank marketing
Journal of business research : JBR
4
Journal of retailing and consumer services
4
The journal of services marketing
3
The service industries journal
3
Asia Pacific journal of marketing and logistics
2
Auditing : a journal of practice & theory
2
Journal of organizational computing and electronic commerce
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Journal of retailing
2
Journal of service management
2
Journal of service theory and practice : JSTP
2
Management research review
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Managing service quality : MSQ ; an international journal
2
Marketing intelligence & planning
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Psychology & marketing
2
The journal of applied business research
2
Decision
1
Department of Economics working paper
1
EuroMed journal of business
1
European business review
1
European management journal
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Global business review
1
IEEE transactions on engineering management : EM
1
Information systems management
1
International journal of business excellence : IJBEX
1
International journal of business performance and supply chain modelling : IJBPSCM
1
International journal of hospitality management
1
International journal of quality and service sciences
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Inventi impact: retailing & consumer services
1
Journal of Asia Business Studies
1
Journal of Asian finance, economics and business : JAFEB
1
Journal of air transport management
1
Journal of customer behaviour
1
Journal of global marketing
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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ECONIS (ZBW)
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The effects of the theory of planned behaviour on the switching propensity of retail banking customers at different critical switching incidents
Georgiou, Maria
;
Daskou, Sofia
;
Anastasiou, Athanasios
; …
- In:
International journal of bank marketing
41
(
2023
)
7
,
pp. 1872-1898
Persistent link: https://www.econbiz.de/10014470748
Saved in:
2
Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction
Deepika
;
Singh, Shashank Vikram Pratap
;
Sumanjeet Singh
; …
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10014336896
Saved in:
3
Bank's service failures and bank customers' switching behavior : does bank reputation matter?
Zhao, Cong
;
Noman, Abu Hanifa Md.
;
Hassan, M. Kabir
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 550-571
Persistent link: https://www.econbiz.de/10014267105
Saved in:
4
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
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