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Search: subject:"Zufriedenheit"
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Customer satisfaction
289
Kundenzufriedenheit
289
Consumer behaviour
166
Konsumentenverhalten
166
Beziehungsmarketing
143
Relationship marketing
143
Dienstleistungsqualität
141
Service quality
141
Arbeitszufriedenheit
123
Job satisfaction
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Satisfaction
91
Zufriedenheit
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Beschwerdemanagement
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Complaint management
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Emotion
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Kundenservice
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Brand management
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Markenführung
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Brand image
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Markenimage
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Arbeitsverhalten
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Employee retention
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Work behaviour
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Lebensqualität
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Quality of life
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Workforce
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Service failure
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Einzelhandel
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Leistungsmotivation
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Retail trade
21
Work motivation
21
Personality psychology
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Persönlichkeitspsychologie
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Social Web
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Virales Marketing
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Chebat, Jean-Charles
6
Rutherford, Brian N.
6
Balaji, M. S.
5
Krishen, Anjala S.
5
Sirgy, M. Joseph
5
Babin, Barry J.
4
Barnes, Donald C.
4
Gallan, Andrew S.
4
Gustafsson, Anders
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Lee, Dong-jin
4
Martin, Drew
4
Park, Jungkun
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Singhapakdi, Anusorn
4
Agarwal, Shaurya
3
Berezan, Orie
3
Collier, Joel E.
3
Cunha, Miguel Pina e
3
De Keyser, Arne
3
Kachroo, Pushkin
3
McColl-Kennedy, Janet R.
3
Oghazi, Pejvak
3
Papagiannidis, Savvas
3
Prayag, Girish
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Prentice, Catherine
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Rego, Arménio
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Septianto, Felix
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Van Vaerenbergh, Yves
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Alamanos, Eleftherios
2
Alden, Dana
2
Ali, Faizan
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Alkire, Linda
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Azeem, Muhammad Umer
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Boles, James Sanders
2
Chan, Kimmy Wa
2
Chen, Pei-Chi
2
Chen, Qimei
2
Chi, Nai-Wen
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Journal of business research : JBR
Discussion paper series / IZA
559
International journal of hospitality management
547
Journal of retailing and consumer services
444
IZA Discussion Paper
310
Journal of vocational behavior
274
International journal of contemporary hospitality management
225
The service industries journal
225
The international journal of human resource management
224
Tourism management : research, policies, practice
218
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
214
The journal of services marketing
214
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
188
Journal of hospitality marketing & management
187
Journal of travel and tourism marketing
180
Cogent business & management
165
Journal of business ethics : JOBE
150
NBER working paper series
139
Working paper / National Bureau of Economic Research, Inc.
136
International journal of human resource management
127
Journal of managerial psychology
121
Journal of economic behavior & organization : JEBO
119
Tourism management perspectives : TMP
119
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
116
SpringerLink / Bücher
116
NBER Working Paper
113
International journal of happiness and development
111
Journal of business and psychology
110
Journal of career development
105
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
105
Services marketing quarterly
104
Journal of air transport management
101
Journal of Asian finance, economics and business : JAFEB
100
Journal of service research : JSR
95
Service business
94
Psychology & marketing
93
The TQM journal : the international review of organizational improvement
93
Employee relations
92
Asia Pacific journal of marketing and logistics
90
GLO discussion paper
86
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ECONIS (ZBW)
428
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1
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1
When does a goal-appeal match affect consumer satisfaction? : examining the work and play context
Byun, Kyung-Ah
;
Hong, JungHwa
;
James, Kevin William
- In:
Journal of business research : JBR
158
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014280440
Saved in:
2
Promoting decision satisfaction : the effect of the decision target and strategy on process satisfaction
Lu, Jingyi
;
Chen, Yuqi
;
Fang, Qingwen
- In:
Journal of business research : JBR
139
(
2022
),
pp. 1231-1239
Persistent link: https://www.econbiz.de/10013194348
Saved in:
3
Would you forgive me? : from perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives
Ali, Faizan
;
El-Manstrly, Dahlia
;
Ghazanfar Ali Abbasi
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014368203
Saved in:
4
Feeling warm or skeptical? : an investigation into the effects of incentivized eWOM programs on customers' eWOM sharing intentions
Chen, Ruolan
;
Yuan, Ruizhi
;
Huang, Bo
;
Liu, Martin J.
- In:
Journal of business research : JBR
167
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014383091
Saved in:
5
Coping, rumination, and electronic word-of-mouth : segmenting consumer responses to service failure via fuzzy clustering
Gonnon, Martin
;
Taheri, Babak
;
Disegna, Marta
;
Prayag, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014380316
Saved in:
6
A time(ly) perspective of the service recovery paradox : how organizational learning moderates follow-up recovery effects
Lunardo, Renaud
;
Cusin, Julien
;
Flacandji, Michaël
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014380317
Saved in:
7
Customer responses to service providers' touch : a meta-analysis
Saleh, Amin
;
Zmich, Louis J.
;
Babin, Barry J.
;
Darrat, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014380328
Saved in:
8
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
9
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
10
Positive or negative spillover? : the influence of online channel satisfaction on offline channel adoption
Teng, Hongxin
;
Xia, Qinying
;
Shou, Jiayi
;
Zhao, Jing
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013468724
Saved in:
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