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~isPartOf:"Journal of service research : JSR"
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Search: subject:"Zufriedenheit"
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Konsumentenverhalten
Customer satisfaction
93
Kundenzufriedenheit
93
Satisfaction
93
Zufriedenheit
93
Dienstleistungsqualität
54
Service quality
54
Beziehungsmarketing
45
Relationship marketing
45
Consumer behaviour
40
Arbeitszufriedenheit
34
Job satisfaction
34
Lebensqualität
26
Quality of life
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Customer service
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Kundenservice
20
Estimation
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Schätzung
17
Welt
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World
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Beschwerdemanagement
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Complaint management
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Messung
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USA
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Kanada
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Services marketing
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Comparison
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Confidence
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Germany
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Auh, Seigyoung
2
Dong, Beibei
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Gruen, Thomas W.
2
Guo, Lin
2
Haws, Kelly L.
2
McColl-Kennedy, Janet R.
2
Patterson, Paul G.
2
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2
Sivakumar, K.
2
Tang, Chuanyi
2
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2
Aksoy, Lerzan
1
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1
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1
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1
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1
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1
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Journal of service research : JSR
NBER Working Paper
Journal of retailing and consumer services
330
International journal of hospitality management
186
Journal of business research : JBR
166
The journal of services marketing
102
Journal of hospitality marketing & management
94
Journal of travel and tourism marketing
89
International journal of contemporary hospitality management
81
Cogent business & management
75
Psychology & marketing
60
Services marketing quarterly
57
Tourism management : research, policies, practice
55
The service industries journal
53
Asia Pacific journal of marketing and logistics
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service management
38
Tourism management perspectives : TMP
38
Journal of strategic marketing
36
International journal of electronic marketing and retailing : IJEMR
35
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
32
International journal of consumer studies
29
The international review of retail, distribution and consumer research
28
International journal of retail and distribution management
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
27
Journal of Asian finance, economics and business : JAFEB
26
Journal of air transport management
26
Journal of the Academy of Marketing Science
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
The TQM journal : the international review of organizational improvement
25
Total quality management & business excellence
24
International journal of services and operations management
23
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of consumer research : JCR ; an interdisciplinary bimonthly
23
Journal of internet commerce
23
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ECONIS (ZBW)
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Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
2
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova
;
Haws, Kelly L.
;
Bearden, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
Saved in:
3
The differential effects of online peer review and expert review on service evaluations : the roles of confidence and information convergence
Keh, Hean Tat
;
Sun, Jin
- In:
Journal of service research : JSR
21
(
2018
)
4
,
pp. 474-489
Persistent link: https://www.econbiz.de/10011951812
Saved in:
4
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
5
When service customers do not consume in isolation : a typology of customer copresence influence modes (CCIMs)
Colm, Laura
;
Ordanini, Andrea
;
Parasuraman, A.
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 223-239
Persistent link: https://www.econbiz.de/10011736753
Saved in:
6
Do employee citizenship behaviors lead to customer citizenship behaviors? : the roles of dual identification and service climate
Chan, Kimmy Wa
;
Gong, Taeshik
;
Zhang, Ruixue
;
Zhou, Mingjian
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10011736761
Saved in:
7
Tell us again, how satisfied are you? : the influence of recurring posttransaction surveys on purchase behavior
Flynn, Andrea Godfrey
;
Salisbury, Linda Court
;
Seiders, …
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 292-305
Persistent link: https://www.econbiz.de/10011736766
Saved in:
8
Unraveling the customer education paradox : when, and how, should firms educate their customers?
Bell, Simon J.
;
Auh, Seigyoung
;
Eisingerich, Andreas B
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 306-321
Persistent link: https://www.econbiz.de/10011736772
Saved in:
9
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
10
Contagious effects of customer misbehavior in access-based services
Schaefers, Tobias
;
Wittkowski, Kristina
;
Benoit, Sabine
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
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