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~subject:"service quality"
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Search: subject:"behavioral loyalty"
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service quality
Relationship marketing
39
Beziehungsmarketing
38
Consumer behaviour
34
Konsumentenverhalten
34
behavioral loyalty
28
Behavioral loyalty
23
Customer satisfaction
17
Kundenzufriedenheit
17
Attitudinal loyalty
12
Brand image
12
Brand management
12
Markenführung
12
Markenimage
12
attitudinal loyalty
11
Dienstleistungsqualität
9
Service quality
9
Brand
7
Customer retention
7
Einzelhandel
7
Kundenbindung
7
Markenartikel
7
Retail trade
7
Confidence
6
Vertrauen
6
Structural equation model
5
Strukturgleichungsmodell
5
Trust
5
Brand loyalty
4
CSR
4
Customer value
4
Hotel industry
4
Hotellerie
4
Kundenbindungsprogramm
4
Kundenwert
4
Lieferantenmanagement
4
Loyalty program
4
Supplier relationship management
4
Brand personality
3
Emotion
3
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English
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Gica, Oana A.
2
Moisescu, Ovidiu I.
2
Mostert, Pierre
1
Parahoo, Sanjai K.
1
Svensson, Göran
1
Zietsman, Mariëtte Louise
1
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Amfiteatru Economic Journal
1
Issues of business and law
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
The AMFITEATRU ECONOMIC journal
1
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ECONIS (ZBW)
2
EconStor
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1
Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise
;
Mostert, Pierre
;
Svensson, …
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
Saved in:
2
The Impact of Service Quality on Customer
Behavioral
Loyalty
in the Case of Travel Agencies from Romania
Moisescu, Ovidiu I.
;
Gica, Oana A.
- In:
Amfiteatru Economic Journal
16
(
2014
)
Special No. 8
,
pp. 1191-1204
perceptions (SERVPERF) were approached as independent variables, while
behavioral
loyalty
was depicted as dependent variable. …
Persistent link: https://www.econbiz.de/10011724912
Saved in:
3
The Impact of Service Quality on Customer
Behavioral
Loyalty
in the Case of Travel Agencies from Romania
Moisescu, Ovidiu I.
;
Gica, Oana A.
- In:
The AMFITEATRU ECONOMIC journal
16
(
2014
)
Special 8
,
pp. 1191-1191
perceptions (SERVPERF) were approached as independent variables, while
behavioral
loyalty
was depicted as dependent variable. …
Persistent link: https://www.econbiz.de/10011106515
Saved in:
4
Motivating shoppers to come back : modeling consumer behaviour in retailer loyalty programs
Parahoo, Sanjai K.
- In:
Issues of business and law
4
(
2012
),
pp. 106-118
Persistent link: https://www.econbiz.de/10011288931
Saved in:
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