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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
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Beziehungsmarketing
99
Relationship marketing
99
Consumer behaviour
36
Konsumentenverhalten
36
Customer satisfaction
25
Kundenzufriedenheit
25
relationship marketing
24
Lieferantenmanagement
20
Supplier relationship management
20
Dienstleistungsqualität
15
Service quality
15
Confidence
12
Vertrauen
12
Einzelhandel
10
Retail trade
10
Brand management
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Markenführung
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Marketing management
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Marketingmanagement
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customer retention
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satisfaction
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trust
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Bank
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Customer value
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Emotion
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USA
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relationship quality
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Dienstleistungssektor
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Service industry
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customer relationship management
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loyalty
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Journal of business research : JBR
624
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
395
SpringerLink / Bücher
312
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
193
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
163
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
Journal of travel and tourism marketing
115
The journal of product & brand management
111
Gabler Edition Wissenschaft
110
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of retailing
103
The journal of brand management : an international journal
101
Cogent business & management
99
Marketing intelligence & planning
97
Psychology & marketing
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
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ECONIS (ZBW)
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61
A call to corporate compassion
Greenberg, Byron
;
Bejou, David
- In:
Journal of relationship marketing : innovations & …
11
(
2012
)
1
,
pp. 1-6
Persistent link: https://www.econbiz.de/10009549379
Saved in:
62
Relationship marketing in a self-service context : no longer applicable?
Johns, Raechel
- In:
Journal of relationship marketing : innovations & …
11
(
2012
)
2
,
pp. 91-115
Persistent link: https://www.econbiz.de/10009567438
Saved in:
63
Cultivating consumer relationships through hypertext and hypermedia websites
Billiot, Theresa
;
Rodriguez, Ann
- In:
Journal of relationship marketing : innovations & …
11
(
2012
)
2
,
pp. 72-90
Persistent link: https://www.econbiz.de/10009567439
Saved in:
64
Customer
relationship
management
, exit-voice-loyalty, and satisfaction : the case of public schools
Bejou, Azam
- In:
Journal of relationship marketing : innovations & …
11
(
2012
)
2
,
pp. 57-71
Persistent link: https://www.econbiz.de/10009567441
Saved in:
65
An examination of selected marketing mix elements and brand relationship quality in transition economies : evidence from Vietnam
Nguyen, Tho D.
;
Nguyen, Trang T. M.
- In:
Journal of relationship marketing : innovations & …
10
(
2011
)
1
,
pp. 43-56
Persistent link: https://www.econbiz.de/10009012715
Saved in:
66
Using relationship norms to create appropriate relationship value : evidence from the credit card industry
Chen, Tser-yieth
;
Lin, Fang-ju
- In:
Journal of relationship marketing : innovations & …
10
(
2011
)
1
,
pp. 28-42
Persistent link: https://www.econbiz.de/10009012718
Saved in:
67
Companion shoppers and the consumer shopping experience
Lindsey-Mullikin, Joan
;
Munger, Jeanne Lauren
- In:
Journal of relationship marketing : innovations & …
10
(
2011
)
1
,
pp. 7-27
Persistent link: https://www.econbiz.de/10009012723
Saved in:
68
Destination management and relationship marketing : two major factors to achieve competitive advantage
Shirazi, Seyedeh Fatemeh Mostafavi
;
Som, Ahmad Puad Mat
- In:
Journal of relationship marketing : innovations & …
10
(
2011
)
2
,
pp. 76-87
Persistent link: https://www.econbiz.de/10009248152
Saved in:
69
The role of justice in determining relationship quality
Ting, Shueh-chin
- In:
Journal of relationship marketing : innovations & …
10
(
2011
)
2
,
pp. 57-75
Persistent link: https://www.econbiz.de/10009248159
Saved in:
70
Experience marketing : an empirical investigation
Ismail, Ahmed Rageh
- In:
Journal of relationship marketing : innovations & …
10
(
2011
)
3
,
pp. 167-201
Persistent link: https://www.econbiz.de/10009356099
Saved in:
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