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~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Service quality"
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Service quality
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Beziehungsmarketing
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Customer satisfaction
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Journal of service theory and practice : JSTP
International journal of hospitality management
8
Journal of retailing and consumer services
7
Journal of hospitality marketing & management
5
International journal of contemporary hospitality management
4
Journal of business research : JBR
4
Journal of travel and tourism marketing
4
International journal of quality and service sciences
3
The journal of services marketing
3
European journal of marketing : EJM
2
International journal of business excellence : IJBEX
2
International journal of services, economics and management
2
Journal of Asian finance, economics and business : JAFEB
2
Journal of service management
2
Journal of service research
2
Journal of service research : JSR
2
Tourism management : research, policies, practice
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Cogent business & management
1
Economic research
1
European Sport management quarterly : ESMQ
1
European journal of marketing
1
European management journal
1
Gadjah Mada international journal of business
1
Health care management science : a new journal serving the international health care management community
1
Health marketing quarterly
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of electronic customer relationship management : IJECRM
1
International journal of sports marketing & sponsorship
1
Journal for global business advancement : JGBA
1
Journal of business logistics
1
Journal of consumer marketing
1
Journal of customer behaviour
1
Journal of financial services marketing
1
Journal of global fashion marketing : JGfM
1
Journal of global information management
1
Journal of global marketing
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of industrial engineering and management : JIEM
1
Journal of interactive marketing
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Service with a conscience : moral dilemmas in customer service roles
Yagil, Dana
;
Shultz, Tamar
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 689-711
Persistent link: https://www.econbiz.de/10011707303
Saved in:
2
Social servicescape effects on post-consumption behavior : the moderating effect of positive
emotions
in opera-goers
Tubillejas Andrés, Berta
;
Cervera-Taulet, Amparo
; …
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
5
,
pp. 559-589
Persistent link: https://www.econbiz.de/10011599093
Saved in:
3
Service employee evaluations of customer tips : an expectations-disconfirmation tip gap approach
Saunders, Stephen G.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 796-812
Persistent link: https://www.econbiz.de/10011392416
Saved in:
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