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Search: subject:"employee perception of customer's trust in the service firm"
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Arbeitskräfte
1
Arbeitszufriedenheit
1
Confidence
1
Customer satisfaction
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Führungsstil
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Job satisfaction
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Kundenzufriedenheit
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Leadership style
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Perception
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Service industry
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Service quality
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Vertrauen
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Wahrnehmung
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Workforce
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employee perception of customer's satisfaction with the service
1
employee perception of customer's trust in the service firm
1
employees' satisfaction
1
employees' trust in leader
1
internal marketing
1
servant leadership
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Hwang, Hee-joong
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Kang, Minjeong
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Youn, Myoung-kil
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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The influence of a leader's servant leadership on employees' perception of customers' satisfaction with the service and employees' perception of customers' trust in the service fir...
Hwang, Hee-joong
;
Kang, Minjeong
;
Youn, Myoung-kil
- In:
Journal of global scholars of marketing science : …
24
(
2014
)
1
,
pp. 65-76
Persistent link: https://www.econbiz.de/10010408232
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