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~isPartOf:"The journal of services marketing"
~isPartOf:"Tourism management perspectives : TMP"
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Search: subject:"experience"
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Beziehungsmarketing
263
Relationship marketing
263
Consumer behaviour
156
Konsumentenverhalten
156
Customer satisfaction
141
Kundenzufriedenheit
141
Dienstleistungsqualität
111
Service quality
111
Holiday behaviour
68
Urlaubsverhalten
68
Tourism
61
Tourismus
61
Customer service
43
Kundenservice
43
Tourism industry
40
Tourismuswirtschaft
40
Tourism marketing
38
Tourismusmarketing
38
Customer integration
37
Kundenintegration
37
Emotion
36
Dienstleistungssektor
33
Service industry
33
Customer experience
31
Social Web
26
Social web
26
Dienstleistungsmarketing
25
Services
25
Services marketing
25
Satisfaction
23
USA
23
United States
23
Value creation
23
Betriebliche Wertschöpfung
22
Brand management
22
Markenführung
22
Dienstleistung
21
Brand image
20
Loyalty
20
Markenimage
20
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242
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6
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Article
357
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1
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358
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358
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English
358
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Klaus, Philipp
6
Mattila, Anna S.
6
Heinonen, Kristina
5
Hollebeek, Linda D.
4
Aksoy, Lerzan
3
Alkire, Linda
3
Benoit, Sabine
3
Bruce, Helen L.
3
Burton, Jamie
3
Dagger, Tracey S.
3
Gruber, Thorsten
3
Grönroos, Christian
3
Harris, Lloyd C.
3
Holloway, Betsy Bugg
3
Palmer, Adrian
3
Pearce, Philip
3
Rosenbaum, Mark
3
Sthapit, Erose
3
Barnes, Donald C.
2
Basso, Kenny
2
Beatty, Sharon E.
2
Benkenstein, Martin
2
Black, Hulda G.
2
Chang, Seohee
2
Cheng, Mingming
2
Choi, Beom Joon
2
Chou, En-Yi
2
Chung, Namho
2
Collier, Joel E.
2
Edvardsson, Bo
2
Frow, Pennie
2
Furrer, Olivier
2
Gabler, Colin B.
2
Gil Saura, Irene
2
Gursoy, Dogan
2
Gustafsson, Anders
2
Han, Heesup
2
Hansen, John D.
2
Hinson, Robert
2
Jiménez-Barreto, Jano
2
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Published in...
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The journal of services marketing
Tourism management perspectives : TMP
Journal of business research : JBR
756
Journal of retailing and consumer services
682
Industrial marketing management : the international journal for industrial and high-tech firms
408
International journal of hospitality management
357
SpringerLink / Bücher
293
Tourism management : research, policies, practice
240
Journal of travel and tourism marketing
209
The service industries journal
203
The journal of business & industrial marketing
194
International journal of contemporary hospitality management
187
Journal of the Academy of Marketing Science
173
Journal of strategic marketing
170
Journal of hospitality marketing & management
158
International journal of electronic customer relationship management : IJECRM
141
Journal of marketing
131
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
126
Asia Pacific journal of marketing and logistics
125
Journal of service research : JSR
125
Journal of service management
122
The journal of brand management : an international journal
120
Psychology & marketing
118
The journal of product & brand management
118
Journal of retailing
110
Gabler Edition Wissenschaft
107
European journal of marketing : EJM
105
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
105
Cogent business & management
104
IZA Discussion Papers
104
Marketing intelligence & planning
104
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Journal of marketing management : MM
96
Services marketing quarterly
96
Service business
91
Technological forecasting & social change : an international journal
90
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
88
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
87
The international journal of bank marketing : IJBM
86
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
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ECONIS (ZBW)
358
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358
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1
Can you ask "too much" of your customers?
Landers, V. Myles
;
Gabler, Colin B.
;
Hardman, Haley E.
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 531-546
Persistent link: https://www.econbiz.de/10014276929
Saved in:
2
Customer ecosystems : exploring how ecosystem actors shape customer
experience
Lipkin, Michaela
;
Heinonen, Kristina
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013542858
Saved in:
3
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
4
A review and extension of the flow
experience
concept : insights and directions for tourism research
deMatos, Nelson Manuel da Silva
;
Sá, Elisabete Sampaio de
- In:
Tourism management perspectives : TMP
38
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012591873
Saved in:
5
Introduction to the special issue: consumer
experience
management and customer journeys in tourism, hospitality and events
Taheri, Babak
;
Prayag, Girish
;
Muskat, Birgit
- In:
Tourism management perspectives : TMP
40
(
2021
),
pp. 1-5
Persistent link: https://www.econbiz.de/10013209312
Saved in:
6
The building blocks of luxury accommodation experiences : a meta-ethnographic synthesis
Manfreda, Anita
;
Presbury, Rajka
;
Richardson, Scott
; …
- In:
Tourism management perspectives : TMP
41
(
2022
),
pp. 1-19
Persistent link: https://www.econbiz.de/10013209406
Saved in:
7
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
8
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
9
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
10
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
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