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~isPartOf:"The journal of services marketing"
~subject:"USA"
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USA
Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
125
Konsumentenverhalten
125
Customer satisfaction
112
Kundenzufriedenheit
112
Dienstleistungsqualität
103
Service quality
103
Customer service
40
Kundenservice
40
Dienstleistungssektor
33
Service industry
33
Customer integration
30
Kundenintegration
30
Customer experience
27
Dienstleistungsmarketing
25
Services
25
Services marketing
25
Emotion
24
Dienstleistung
21
United States
20
Beschwerdemanagement
19
Complaint management
19
Lieferantenmanagement
19
Social Web
19
Social web
19
Supplier relationship management
19
Betriebliche Wertschöpfung
18
Value creation
18
Customer engagement
17
Loyalty
16
Einzelhandel
15
Retail trade
15
Satisfaction
15
Confidence
14
Customer value
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Kundenwert
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Vertrauen
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Alexandrov, Aliosha
1
Anaza, Nwamaka A.
1
Birch, Nancy J.
1
Blocker, Christopher P.
1
Brodie, Roderick J.
1
Brooks, John R.
1
Choi, Beom Joon
1
Dagger, Tracey S.
1
David, Meredith E.
1
Gruber, Thorsten
1
Gummerus, Johanna
1
Gummesson, Evert
1
Haenlein, Michael
1
Heinonen, Kristina
1
Holloway, Betsy Bugg
1
Kaplan, Andreas M.
1
Koskull, Catharina von
1
Kowalkowski, Christian
1
La, Suna
1
Lacey, Russell
1
Leisen Pollack, Birgit
1
Madupu, Vivek
1
Mattila, Anna S.
1
Meyer-Waarden, Lars
1
Moore, Melissa L.
1
Moore, Robert S.
1
Ng, Sandy
1
Nishihara, Ceri M.
1
Noble, Stephanie M.
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Parish, Janet Turner
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Patwardhan, Abhijit
1
Ranganathan, Sampath Kumar
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Ratneshwar, Srinivasan
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Sen, Sandipan
1
Sharma, Piyush
1
Strandvik, Tore
1
Szmigin, Isabelle
1
Tesfom, Goitom
1
Voss, Roediger
1
Wang, Chen-ya
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The journal of services marketing
International journal of hospitality management
24
Journal of business research : JBR
19
Journal of retailing and consumer services
19
Working paper / National Bureau of Economic Research, Inc.
18
Industrial marketing management : the international journal for industrial and high-tech firms
17
Academy of Management journal : AMJ
15
Journal of service research : JSR
13
Services marketing quarterly
13
Journal of the Academy of Marketing Science
12
Discussion paper series / IZA
10
Journal of marketing
10
Journal of travel and tourism marketing
10
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
10
Strategy & leadership : a publication of Strategic Leadership Forum
10
Harvard business review : HBR
9
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
9
Journal of marketing management : MM
8
Psychology & marketing
8
The journal of business & industrial marketing
8
IZA Discussion Papers
7
International journal of sport management and marketing : IJSMM
7
The journal of personal selling & sales management : JPSSM
7
Customer Relationship Management : the ultimate guide to efficient use of CRM
6
European journal of operational research : EJOR
6
Harvard-Business-Manager : das Wissen der Besten
6
International journal of electronic marketing and retailing : IJEMR
6
Journal of consumer research : JCR ; an interdisciplinary bimonthly
6
Journal of hospitality marketing & management
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Journal of sport management : the official journal of the North American Society of Sport Management
6
Social enterprise and special events : market-based approaches to mission-driven gatherings
6
The business of events management
6
Handbook of research on customer equity in marketing
5
International journal of business innovation and research
5
International journal of electronic customer relationship management : IJECRM
5
International journal of retail & distribution management
5
Journal of business ethics : JOBE
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of marketing theory and practice
5
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ECONIS (ZBW)
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1
Guest editorial: relationship marketing : past, present and future
Gummerus, Johanna
;
Koskull, Catharina von
;
Kowalkowski, …
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 1-5
Persistent link: https://www.econbiz.de/10011615567
Saved in:
2
From relationship marketing to total relationship marketing and beyond
Gummesson, Evert
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 16-19
Persistent link: https://www.econbiz.de/10011615616
Saved in:
3
Enhancing theory development in the domain of relationship marketing : how to avoid the danger of getting stuck in the middle
Brodie, Roderick J.
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 20-23
Persistent link: https://www.econbiz.de/10011615627
Saved in:
4
Customer-dominant logic : foundations and implications
Heinonen, Kristina
;
Strandvik, Tore
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 472-484
Persistent link: https://www.econbiz.de/10011418348
Saved in:
5
Encounter-based antecedents of e-customer citizenship behaviors
Anaza, Nwamaka A.
;
Zhao, Jing
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 130-140
Persistent link: https://www.econbiz.de/10009747186
Saved in:
6
Nomological validity of the Net Promoter Index question
Leisen Pollack, Birgit
;
Alexandrov, Aliosha
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 118-129
Persistent link: https://www.econbiz.de/10009747187
Saved in:
7
The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery
Choi, Beom Joon
;
La, Suna
- In:
The journal of services marketing
27
(
2013
)
3
,
pp. 223-233
Persistent link: https://www.econbiz.de/10009761808
Saved in:
8
Affective and cognitive antecedents of customer loyalty towards e-mail service providers
Ranganathan, Sampath Kumar
;
Madupu, Vivek
;
Sen, Sandipan
; …
- In:
The journal of services marketing
27
(
2013
)
3
,
pp. 195-206
Persistent link: https://www.econbiz.de/10009761814
Saved in:
9
The impact of reward personalisation on frequent flyer programmes' perceived value and loyalty
Meyer-Waarden, Lars
- In:
The journal of services marketing
27
(
2013
)
3
,
pp. 183-194
Persistent link: https://www.econbiz.de/10009761817
Saved in:
10
Understanding loyalty bonds and their impact on relationship strength : a service firm perspective
Moore, Melissa L.
;
Ratneshwar, Srinivasan
;
Moore, Robert S.
- In:
The journal of services marketing
26
(
2012
)
4
,
pp. 253-264
Persistent link: https://www.econbiz.de/10009581944
Saved in:
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