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~subject:"Dienstleistungsqualität"
~person:"Lee, Jung Young"
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Dienstleistungsqualität
Hospital
5
Krankenhaus
5
Service quality
5
healthcare
4
Corporate culture
3
Customer satisfaction
3
Gesundheitsversorgung
3
Health care
3
Kundenzufriedenheit
3
Quality management
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Qualitätsmanagement
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USA
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Lean Management
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Lean management
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Lean production
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Patienten
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Patients
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Six Sigma
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Social Web
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Social web
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organizational culture
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patient safety
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promoter scores
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readmission rates
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Betriebswirtschaftliches Ziel
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CQI
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Competing values framework
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Corporate objective
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Hospital quality performance
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Knowledge management
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Lean
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Lee, Jung Young
Siciliani, Luigi
21
Straume, Odd Rune
14
Gravelle, Hugh
10
Brekke, Kurt R.
9
Gutacker, Nils
8
Levaggi, Rosella
8
McFadden, Kathleen L.
8
Saghafian, Soroush
8
Antony, Jiju
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Hopp, Wallace J.
7
Horwitz, Jill R.
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6
Chandrasekaran, Aravind
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Cudney, Elizabeth A.
6
Gowen, Charles, III.
6
Nichols, Austin
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Nuscheler, Robert
6
Palumbo, Rocco
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Tucker, Anita L.
6
Avdic, Daniel
5
Boone, Jan
5
Brosig-Koch, Jeannette
5
Chakraborty, Subhajit
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Chalkley, Martin
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Frakes, Michael
5
Fredendall, Lawrence D.
5
Ginja, Rita
5
Jena, Anupam B.
5
Kairies-Schwarz, Nadja
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Karppinen, Henri
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Le Nguyen Hau
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Lu, Lauren Xiaoyuan
5
McColl-Kennedy, Janet R.
5
Osei-Frimpong, Kofi
5
Russell, Roberta S.
5
Schottmüller, Christoph
5
Singer, Sara J.
5
Terwiesch, Christian
5
Willage, Barton
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Quality management journal : QMJ
4
International journal of production economics
1
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ECONIS (ZBW)
5
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1
U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young
;
McFadden, Kathleen L.
;
Lee, Min Kyung
; …
- In:
International journal of production economics
234
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
Saved in:
2
Factors in the path from lean to patient safety : Six Sigma, goal specificity and responsiveness capability
McFadden, Kathleen L.
;
Lee, Jung Young
;
Gowen, Charles, III.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 37-53
Persistent link: https://www.econbiz.de/10011384436
Saved in:
3
Linking quality improvement practices to knowledge management capabilities
McFadden, Kathleen L.
;
Lee, Jung Young
;
Gowen, Charles, III.
- In:
Quality management journal : QMJ
21
(
2014
)
1
,
pp. 42-58
Persistent link: https://www.econbiz.de/10010244640
Saved in:
4
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10011976340
Saved in:
5
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10012309501
Saved in:
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