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Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
56
Konsumentenverhalten
56
Customer satisfaction
41
Kundenzufriedenheit
41
Dienstleistungsqualität
38
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26
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Aksoy, Lerzan
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Journal of service management
Journal of business research : JBR
794
Journal of retailing and consumer services
612
Industrial marketing management : the international journal for industrial and high-tech firms
458
International journal of hospitality management
315
SpringerLink / Bücher
256
The journal of services marketing
231
The journal of business & industrial marketing
222
Journal of strategic marketing
197
The service industries journal
194
Journal of the Academy of Marketing Science
171
International journal of electronic customer relationship management : IJECRM
140
International journal of contemporary hospitality management
133
Journal of marketing
132
Cogent business & management
129
Tourism management : research, policies, practice
127
Journal of hospitality marketing & management
122
The journal of product & brand management
121
Journal of travel and tourism marketing
120
Journal of service research : JSR
118
The journal of brand management : an international journal
116
Asia Pacific journal of marketing and logistics
115
Journal of retailing
108
European journal of marketing : EJM
105
Marketing intelligence & planning
104
Psychology & marketing
103
Gabler Edition Wissenschaft
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Journal of business ethics : JOBE
97
Services marketing quarterly
95
Journal of marketing management : MM
94
Technological forecasting & social change : an international journal
91
The international journal of bank marketing : IJBM
87
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
87
Service business
85
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
83
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of production economics
76
Business horizons
73
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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ECONIS (ZBW)
110
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1
Some agents are more similar than others : customer
orientation
of frontline robots and employees
Leiño Calleja, David
;
Schepers, Jeroen
;
Nijssen, E. J.
- In:
Journal of service management
34
(
2023
)
6
,
pp. 27-49
Persistent link: https://www.econbiz.de/10014456545
Saved in:
2
Designing the service delivery system for prevention-oriented goals : insights from two case studies
Ponsignon, Frédéric
;
Phillips, Laura A.
;
Smart, Philip
; …
- In:
Journal of service management
35
(
2024
)
1
,
pp. 22-45
Persistent link: https://www.econbiz.de/10014456572
Saved in:
3
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
4
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
5
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
6
Realizing the economic and circular potential of sharing business models by engaging consumers
De Bruyne, Marie-Julie
;
Verleye, Katrien
- In:
Journal of service management
34
(
2023
)
3
,
pp. 493-519
Persistent link: https://www.econbiz.de/10014338185
Saved in:
7
Friend, mentor, lover : does chatbot engagement lead to psychological dependence?
Xie, Tianling
;
Pentina, Iryna
;
Hancock, Tyler
- In:
Journal of service management
34
(
2023
)
4
,
pp. 806-828
Persistent link: https://www.econbiz.de/10014338206
Saved in:
8
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
9
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
10
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
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