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~isPartOf:"International journal of hospitality management"
~isPartOf:"The international journal of human resource management"
~subject:"Customer satisfaction"
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Customer satisfaction
Arbeitsverhalten
7
Work behaviour
7
Arbeitszufriedenheit
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Customer service
6
Job satisfaction
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Kundenservice
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Arbeitsleistung
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Dienstleistungsqualität
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Proactive personality
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Service quality
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Proactive customer service performance
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Career development
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Deng, Xincai
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Guo, Gongxing
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International journal of hospitality management
The international journal of human resource management
Career development international : the journal for executive, consultants, academics and individuals
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
European journal of operational research : EJOR
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International journal of business information systems : IJBIS
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Journal of hospitality and tourism insights
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Journal of hospitality marketing & management
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Journal of retailing and consumer services
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Journal of service theory and practice : JSTP
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Service business
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The service industries journal
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
2
Exploring the dynamic effect of multi-quality attributes on overall satisfaction : the case of incentive events
Zhu, Hong
;
Lyu, Yijing
;
Deng, Xincai
;
Ye, Yijiao
- In:
International journal of hospitality management
64
(
2017
),
pp. 62-72
Persistent link: https://www.econbiz.de/10011731682
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