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~isPartOf:"International journal of hospitality management"
~person:"Qiu, Canhua"
~person:"Peng, Yan"
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Customer service
2
Dienstleistungsqualität
2
Kundenservice
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Proactive customer service performance
2
Service quality
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Arbeitsleistung
1
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Beziehungsmarketing
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Customer incivility
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Hostile attribution bias
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Qiu, Canhua
Peng, Yan
Du, Juan
2
Lin, Xinyue
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Lyu, Yijing
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Ma, Emily Jintao
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International journal of hospitality management
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
1
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ECONIS (ZBW)
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Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
2
Sexual harassment and
proactive
customer service performance : the roles of job engagement and sensitivity to interpersonal mistreatment
Li, Yan
;
Chen, Mengyuan
;
Lyu, Yijing
;
Qiu, Canhua
- In:
International journal of hospitality management
54
(
2016
),
pp. 116-126
Persistent link: https://www.econbiz.de/10011474061
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