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~person:"Ruyter, Ko de"
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Customer service
6
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3
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Ruyter, Ko de
Miceli, Thomas J.
28
Usman, Osly
22
Stauss, Bernd
19
Das, Gopal
16
Pepels, Werner
16
Segerson, Kathleen
15
Wilson, Linus
15
Thomas, Oliver
14
Walsh, Gianfranco
13
Gázquez-Abad, Juan Carlos
12
Mattila, Anna S.
12
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11
Huber, Frank
11
Hölters, Wolfgang
11
Martínez-López, Francisco J.
11
Bauer, Jobst-Hubertus
10
Beatty, Sharon E.
10
Gröppel-Klein, Andrea
10
Li, Jing
10
Möller, Marc
10
Paul, Justin
10
Rutschmann, Marc
10
Sams, Gary
10
Sharma, Piyush
10
Silberer, Günter
10
Silva, Susana C.
10
Wirtz, Jochen
10
Zaklan, Aleksandar
10
Bijmolt, Tammo H. A.
9
Costain, James
9
Edvardsson, Bo
9
Fellmann, Michael
9
Gierl, Heribert
9
Ko, Eunju
9
Mainardes, Emerson Wagner
9
Mishra, Sita
9
Prashar, Sanjeev
9
Swoboda, Bernhard
9
Thaichon, Park
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Journal of marketing
3
Journal of business research : JBR
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of service management
1
Journal of service research : JSR
1
Research memorandum / METEOR
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ECONIS (ZBW)
8
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1
The playground effect : how augmented reality drives creative customer engagement
Jessen, Alexander
;
Hilken, Tim
;
Chylinski, Mathew
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 85-98
Persistent link: https://www.econbiz.de/10012257546
Saved in:
2
More than words : the influence of affective content and linguistic style matches in online reviews on conversion rates
Ludwig, Stephan
;
Ruyter, Ko de
;
Friedman, Mike
; …
- In:
Journal of marketing
77
(
2013
)
1
,
pp. 87-103
Persistent link: https://www.econbiz.de/10009725642
Saved in:
3
Communication channel consideration for in-home services : the moderating role of customer participation
Birgelen, Marcel van
;
Dellaert, Benedict G. C.
;
Ruyter, …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 216-252
Persistent link: https://www.econbiz.de/10009554261
Saved in:
4
Principles and principals : do customer stewardship and agency control compete or complement when shaping frontline employee behavior?
Scheper, Jeroen
;
Falk, Tomas
;
Ruyter, Ko de
;
Jong, Ad de
; …
- In:
Journal of marketing
76
(
2012
)
6
,
pp. 1-20
Persistent link: https://www.econbiz.de/10009670272
Saved in:
5
Fields of gold : perceived efficacy in virtual teams of field service employees
Schepers, Jeroen
;
Jong, Ad de
;
Ruyter, Ko de
;
Wetzels, …
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 372-389
Persistent link: https://www.econbiz.de/10009383332
Saved in:
6
Return on interactivity : the impact of online agents on newcomer adjustment
Köhler, Clemens F.
;
Rohm, Andrew J.
;
Ruyter, Ko de
; …
- In:
Journal of marketing
75
(
2011
)
2
,
pp. 93-108
Persistent link: https://www.econbiz.de/10008935841
Saved in:
7
The effect of humor in electronic service encounters
Dolen, Willemijn M. van
;
Ruyter, Ko de
;
Streukens, Sandra
- In:
Journal of economic psychology : research in economic …
29
(
2008
)
2
,
pp. 160-179
Persistent link: https://www.econbiz.de/10003720651
Saved in:
8
Cooperating for service excellence in multi-channel service systems : an empirical assessment
Wiertz, Caroline
;
Ruyter, Ko de
;
Streukens, Sandra
-
2003
Persistent link: https://www.econbiz.de/10001780968
Saved in:
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