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Search: subject:"service"
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Subject
All
Service quality
20,449
Dienstleistungsqualität
20,285
Dienstleistungssektor
11,916
Finanzdienstleistung
11,813
Financial services
11,359
Service industry
11,209
Deutschland
11,024
Germany
10,080
Theorie
9,982
Theory
9,951
Debt management
8,660
Schuldenmanagement
8,556
USA
8,152
United States
7,817
Customer satisfaction
6,964
Kundenzufriedenheit
6,907
Consumer behaviour
6,402
Konsumentenverhalten
6,400
Relationship marketing
6,127
Beziehungsmarketing
6,126
Welt
5,484
Dienstleistung
5,478
World
5,472
Logistikdienstleister
5,378
Logistics provider
5,374
Dienstleistungshandel
5,205
Trade in services
5,204
EU countries
4,916
EU-Staaten
4,916
Öffentliche Dienstleistung
4,909
Public services
4,766
Außenpolitik
4,283
Foreign policy
4,280
Öffentlicher Dienst
4,280
Services
3,808
Innovation
3,626
Unternehmensdienstleistung
3,581
Business services
3,575
Großbritannien
3,470
Supply chain
3,463
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All
Free
32,857
Undetermined
27,630
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Article
68,437
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58,107
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1,404
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114
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4
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50,462
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17,886
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17,886
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13,059
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13,059
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11,027
Arbeitspapier
10,538
Hochschulschrift
4,487
Collection of articles of several authors
3,982
Sammelwerk
3,982
Thesis
3,485
Amtsdruckschrift
2,343
Government document
2,343
Aufsatzsammlung
2,014
Case study
1,779
Fallstudie
1,779
Konferenzschrift
1,629
Conference proceedings
1,006
Bibliografie enthalten
839
Bibliography included
839
Statistik
771
Conference paper
752
Konferenzbeitrag
752
Statistics
599
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595
Article
531
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468
Lehrbuch
394
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326
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325
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263
Gutachten
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213
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213
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English
95,007
German
19,924
Undetermined
8,250
French
1,681
Spanish
866
Russian
610
Italian
490
Polish
412
Hungarian
233
Portuguese
204
Swedish
188
Dutch
165
Danish
118
Finnish
87
Norwegian
75
Czech
59
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51
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50
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46
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43
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9
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Author
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Mattoo, Aaditya
216
Bruhn, Manfred
196
Corsten, Hans
125
Hoekman, Bernard M.
114
Edvardsson, Bo
88
Eichengreen, Barry
77
Krcmar, Helmut
76
Siciliani, Luigi
74
Gössinger, Ralf
72
Crew, Michael A.
70
Francois, Joseph F.
70
Kaiser, Ulrich
70
Stauss, Bernd
69
Vargo, Stephen L.
67
Gallouj, Fai͏̈z
63
Kleindorfer, Paul R.
61
Hadwich, Karsten
60
Gebauer, Heiko
58
Jahn, Elke J.
57
Kowalkowski, Christian
56
Asongu, Simplice
55
Propper, Carol
55
Wirtz, Jochen
55
Lechner, Michael
54
Mattila, Anna S.
53
Rubalcaba-Bermejo, Luis
51
Sauvé, Pierre
51
Grönroos, Christian
50
Meffert, Heribert
50
Claessens, Stijn
49
Straume, Odd Rune
49
Tarr, David G.
49
Thomas, Oliver
49
Jaag, Christian
48
Missale, Alessandro
48
Reichwald, Ralf
48
Shepherd, Ben
48
Borchert, Ingo
47
Han, Heesup
47
Ariu, Andrea
46
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All
International Monetary Fund
2,501
International Monetary Fund (IMF)
2,466
National Bureau of Economic Research
685
Internationaler Währungsfonds
633
OECD
420
World Bank
239
Springer Fachmedien Wiesbaden
217
Europäische Kommission
181
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
157
IGI Global
147
World Bank Group
126
International Labour Organization (ILO), United Nations
124
HAL
99
Inter-American Development Bank
96
International Monetary Fund / African Dept
89
Europäische Kommission / Statistisches Amt
82
International Monetary Fund / European Dept
75
Organisation for Economic Co-operation and Development
75
Economics Research, World Bank Group
73
Europäische Agentur für Sicherheit und Gesundheitsschutz am Arbeitsplatz
66
Weltbank
64
Mathematica Policy Research
62
UNCTAD
55
Edward Elgar Publishing
54
Université Paris-Dauphine (Paris IX)
49
Nomos Verlagsgesellschaft
47
Verlag Dr. Kovač
46
Internationales Arbeitsamt
44
eSocialSciences
42
World Trade Organization
41
International Monetary Fund / Western Hemisphere Dept
40
International Monetary Fund / Asia and Pacific Dept
38
Technology Management, Economics and Policy Program (TEMEP), Seoul National University
38
Asian Development Bank
37
European Foundation for the Improvement of Living and Working Conditions
37
Springer-Verlag GmbH
37
Österreichisches Institut für Wirtschaftsforschung
37
International Monetary Fund / Middle East and Central Asia Dept
35
USA / General Accounting Office
34
Institute for the Study of Labor (IZA)
32
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IMF Staff Country Reports
2,169
IMF country report
1,242
SpringerLink / Bücher
741
The service industries journal
731
NBER working paper series
677
Working paper / National Bureau of Economic Research, Inc.
630
Journal of business research : JBR
584
NBER Working Paper
554
International journal of hospitality management
543
IMF staff country report
525
Discussion paper series / IZA
507
Journal of retailing and consumer services
477
European journal of operational research : EJOR
451
The journal of services marketing
417
International journal of production economics
405
International journal of production research
376
Transportation research / E : an international journal
326
IMF Working Papers
325
Discussion paper / Centre for Economic Policy Research
323
Industrial marketing management : the international journal for industrial and high-tech firms
300
Policy research working paper : WPS
297
Journal of service management
264
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
260
World Bank E-Library Archive
259
CESifo working papers
255
IZA Discussion Paper
250
IMF working papers
248
Springer eBook Collection
248
Public management review
241
International journal of contemporary hospitality management
238
Service business
232
Working paper
220
Journal of service research : JSR
217
Telecommunications policy : the international journal of digital economy, data sciences and new media
212
Management science : journal of the Institute for Operations Research and the Management Sciences
210
Services marketing quarterly
209
Journal of air transport management
198
Europäische Hochschulschriften / 5
197
International journal of business information systems : IJBIS
186
Technological forecasting & social change : an international journal
186
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Source
All
ECONIS (ZBW)
113,911
RePEc
8,079
USB Cologne (EcoSocSci)
3,748
EconStor
1,171
BASE
646
Other ZBW resources
321
ArchiDok
104
USB Cologne (business full texts)
85
OLC EcoSci
1
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11
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Date (oldest first)
11
Challenges in promoting accountability and feedback mechanisms through customer complaints in the South African public
service
Mogotloane, Tebogo
;
Louw, Valery
-
2023
Persistent link: https://www.econbiz.de/10014486296
Saved in:
12
Triggering a patient-driven
service
innovation to foster the
service
ecosystem well-being : a case study
Megaro, Antonietta
;
Carrubbo, Luca
;
Polese, Francesco
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1256-1274
Persistent link: https://www.econbiz.de/10014321619
Saved in:
13
Can robots recover a
service
using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
14
Service
mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
15
The
service
triad : an empirical study of
service
robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
16
Buffer bots : the role of virtual
service
agents in mitigating negative effects when
service
fails
Sands, Sean
;
Campbell, Colin L.
;
Plangger, Kirk
;
Pitt, …
- In:
Psychology & marketing
39
(
2022
)
11
,
pp. 2039-2054
Persistent link: https://www.econbiz.de/10013465140
Saved in:
17
Using information-seeking argument mining to improve
service
Skiera, Bernd
;
Yan, Shunyao
;
Daxenberger, Johannes
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 537-548
Persistent link: https://www.econbiz.de/10013395994
Saved in:
18
Service
ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
19
How strategic design abilities address unmet value in
service
engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
20
Understanding and improving consumer reactions to
service
bots
Castelo, Noah
;
Boegershausen, Johannes
;
Hildebrand, …
- In:
Journal of consumer research : JCR ; an …
50
(
2023
)
4
,
pp. 848-863
Persistent link: https://www.econbiz.de/10014444213
Saved in:
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