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~isPartOf:"International journal of quality & reliability management"
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International journal of quality & reliability management
The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
62
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
28
International journal of contemporary hospitality management
23
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Journal of retailing
18
Journal of service theory and practice
18
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Managing service quality : MSQ ; an international journal
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Journal of the Academy of Marketing Science
15
Europäische Hochschulschriften / 5
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Journal of air transport management
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Journal of service theory and practice : JSTP
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Service business
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Harvard-Business-Manager : das Wissen der Besten
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Springer eBook Collection / Business and Economics
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Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
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Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of production economics
12
International journal of quality and service sciences
12
Tourism management : research, policies, practice
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
International journal of consumer studies
10
Management science : journal of the Institute for Operations Research and the Management Sciences
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ECONIS (ZBW)
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1
Behavioural intention of consumers to use app-based shopping on green tech products in an emerging economy
Selim Ahmed
;
Ashrafi, Dewan Mehrab
;
Pradeep Paraman
; …
- In:
International journal of quality & reliability management
41
(
2024
)
6
,
pp. 1496-1518
Persistent link: https://www.econbiz.de/10015057291
Saved in:
2
Quality in bank service encounters : assessing the equivalence of customers' and front-line employees' perceptions
Alexiadou, Chrysi
;
Stylos, Nikolaos
;
Andronikidis, Andreas
- In:
International journal of quality & reliability management
34
(
2017
)
9
,
pp. 1431-1450
Persistent link: https://www.econbiz.de/10011805122
Saved in:
3
Typology of Kano models : a critical review of literature and proposition of a revised model
Shahin, Arash
;
Pourhamidi, Masoud
;
Antony, Jiju
;
Park, …
- In:
International journal of quality & reliability management
30
(
2013
)
3
,
pp. 341-358
Persistent link: https://www.econbiz.de/10009729996
Saved in:
4
Assessing the impact of failures in service operations using experimental design with simulation
Gliatis, Vassilis
;
Minis, Ioannis
;
Lavasa, Kiriaki Myrto
- In:
International journal of quality & reliability management
30
(
2013
)
1
,
pp. 23-46
Persistent link: https://www.econbiz.de/10010192089
Saved in:
5
Product support improvement by considering system operating environment : a case study on spare parts procurement
Ghodrati, Behzad
;
Benjevic, Dragan
;
Jardine, Andrew
- In:
International journal of quality & reliability management
29
(
2012
)
4
,
pp. 436-450
Persistent link: https://www.econbiz.de/10009570900
Saved in:
6
Contractual and quality aspects on warranty : best practices for the warranty management and its maturity assessment
González-Prida, Vicente
;
Barberá Martínez, Luis
; …
- In:
International journal of quality & reliability management
29
(
2012
)
3
,
pp. 320-348
Persistent link: https://www.econbiz.de/10009530905
Saved in:
7
The impact of pre-sale and post-sale factors on online purchasing satisfaction : a survey
Melián Alzola, Lucia
;
Padrón Robaina, Victor
- In:
International journal of quality & reliability management
27
(
2010
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10003968894
Saved in:
8
The effect of quality management on the service quality and business success of logistics service providers
Kersten, Wolfgang
;
Koch, Jan
- In:
International journal of quality & reliability management
27
(
2010
)
2
,
pp. 185-200
Persistent link: https://www.econbiz.de/10003968918
Saved in:
9
Ranking of customer requirements using the fuzzy centroid-based method
Mehdizadeh, Esmaeil
- In:
International journal of quality & reliability management
27
(
2010
)
2
,
pp. 201-216
Persistent link: https://www.econbiz.de/10003968923
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