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~isPartOf:"Tourism management : research, policies, practice"
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Tourism management : research, policies, practice
The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
62
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
28
International journal of contemporary hospitality management
23
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Journal of service theory and practice
18
Gabler Edition Wissenschaft
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Journal of hospitality marketing & management
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of the Academy of Marketing Science
15
Europäische Hochschulschriften / 5
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Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
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Harvard-Business-Manager : das Wissen der Besten
13
Springer eBook Collection / Business and Economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of production economics
12
International journal of quality and service sciences
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
International journal of consumer studies
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Management science : journal of the Institute for Operations Research and the Management Sciences
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ECONIS (ZBW)
12
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1
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
2
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
3
Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style
Boukis, Achilleas
;
Koritos, Christos
;
Daunt, Kate L.
; …
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012151947
Saved in:
4
Examining the trade-off between compensation and promptness in eWOM-triggered service recovery : a restorative justice perspective
Liu, Hongfei
;
Jayawardhena, Chanaka
;
Dibb, Sally
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 381-392
Persistent link: https://www.econbiz.de/10012063617
Saved in:
5
Driving employees to serve customers beyond their roles in the Vietnamese hospitality industry : the roles of paternalistic leadership and discretionary HR practices
Luu Trong Tuan
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 132-144
Persistent link: https://www.econbiz.de/10011903424
Saved in:
6
The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance
Piccoli, Gabriele
;
Lui, Tsz-Wai
;
Grün, Bettina
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 349-362
Persistent link: https://www.econbiz.de/10011642837
Saved in:
7
Wine tourism : motivating visitors through core and supplementary services
Byrd, Erick T.
;
Canziani, Bonnie
;
Hsieh, Yu-Chin
; …
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 19-29
Persistent link: https://www.econbiz.de/10011417917
Saved in:
8
The trickle-down effect of servant leadership on frontline employee service behaviors and performance : a multilevel study of Chinese hotels
Ling, Qian
;
Lin, Meizhen
;
Wu, Xiaoyi
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 341-368
Persistent link: https://www.econbiz.de/10011418435
Saved in:
9
Motivation of travel agents' customer service behavior and organizational citizenship behavior : the role of leader-member exchange and internal marketing orientation
Chow, Cheris W. C.
;
Lai, Jennifer Y. M.
;
Loi, Raymond
- In:
Tourism management : research, policies, practice
48
(
2015
),
pp. 362-369
Persistent link: https://www.econbiz.de/10010508380
Saved in:
10
Visitors centre staffing : involving volunteers
Smith, Karen A.
;
Holmes, Kirsten
- In:
Tourism management : research, policies, practice
33
(
2012
)
3
,
pp. 562-568
Persistent link: https://www.econbiz.de/10009488096
Saved in:
11
Meeting the needs of disabled air passengers : factors that facilitate help from airlines and airports
Chang, Yu-chun
;
Chen, Ching-fu
- In:
Tourism management : research, policies, practice
33
(
2012
)
3
,
pp. 529-536
Persistent link: https://www.econbiz.de/10009488115
Saved in:
12
Do airline self-service check-in kiosks meet the needs of passengers?
Chang, Hsin-Li
;
Yang, Cheng-Hua
- In:
Tourism management : research, policies, practice
29
(
2008
)
5
,
pp. 980-993
Persistent link: https://www.econbiz.de/10003750825
Saved in:
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