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subject:"Air passenger transport"
~isPartOf:"International journal of quality and service sciences"
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Air passenger transport
Airline
4
Fluggesellschaft
4
Dienstleistungsqualität
3
Service quality
3
Beziehungsmarketing
2
Customer satisfaction
2
Kundenzufriedenheit
2
Passagierluftverkehr
2
Relationship marketing
2
Air transport
1
Airline industry
1
Beschwerdemanagement
1
Check-in
1
Complaint management
1
Consumer behaviour
1
Crew scheduling
1
Customer engagement
1
Customer loyalty
1
Customer service
1
Design
1
Dienstleistungsmanagement
1
Gerechtigkeit
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Ground crew
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Hospital
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Justice
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Konsumentenverhalten
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Krankenhaus
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Kundenservice
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Linear programming
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Luftverkehr
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Operations Research
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Operations research
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Personaleinsatzplanung
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Service
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Service management
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South Africa
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Structural equation model
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Clemes, Michael D.
1
Dean, David
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Golawala, Fatema Shabbir
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Grant, Jim
1
Hapsari, Raditha
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McKechnie, Donelda S.
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International journal of quality and service sciences
Journal of air transport management
67
Transportation research / E : an international journal
17
Journal of revenue and pricing management
15
Tourism management : research, policies, practice
8
Journal of travel and tourism marketing
7
Economics of transportation : the official journal of the International Transportation Economics Association
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
NBER working paper series
5
Transportation science : a journal of the Institute for Operations Research and the Management Sciences
5
ZEW discussion papers
5
Applied economics letters
4
Advances in airline economics
3
European journal of operational research : EJOR
3
International journal of business and economics
3
Journal of transport economics & policy : JTEP
3
Research in transportation economics
3
Applied economics
2
Arbeitsberichte / Universität zu Köln, Wirtschafts- und Sozialwissenschaftliche Fakultät, Seminar für Unternehmensführung und Logistik
2
Contemporary economics
2
Discussion paper / Tinbergen Institute
2
Europäische Hochschulschriften / 5
2
Faculty & research / Insead : working paper series
2
International journal of industrial organization
2
International journal of production economics
2
International journal of transport economics : IJTE
2
Introduction to aviation management
2
Journal of industrial engineering and management : JIEM
2
Journal of the Operational Research Society : OR
2
The TQM journal : the international review of organizational improvement
2
Tourism and hospitality research : the surrey quarterly review
2
Tourism management perspectives : TMP
2
Working paper series
2
ZEW - Centre for European Economic Research Discussion Paper
2
AEI Studies
1
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Academic journal of economic studies
1
Air transport liberalization : a critical assessment
1
Annals of operations research
1
Annals of tourism research empirical insights
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The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty
Hapsari, Raditha
;
Clemes, Michael D.
;
Dean, David
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 21-40
Persistent link: https://www.econbiz.de/10011650501
Saved in:
2
Partitioning service encounters into touchpoints to enhance quality
McKechnie, Donelda S.
;
Grant, Jim
;
Golawala, Fatema Shabbir
- In:
International journal of quality and service sciences
3
(
2011
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10009299632
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