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subject:"Dienstleistungsqualität"
~subject:"Luftverkehrspolitik"
~person:"Loureiro, Sandra Maria Correia"
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Dienstleistungsqualität
Luftverkehrspolitik
Airline
3
Beziehungsmarketing
3
Customer satisfaction
3
Fluggesellschaft
3
Kundenzufriedenheit
3
Relationship marketing
3
Service quality
3
Consumer behaviour
2
Konsumentenverhalten
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Air passenger transport
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Air transport
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Airlines
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Asymmetrical testing
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Brand image
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Brand management
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Branding
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Customer characteristics
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Customer engagement
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Customer loyalty
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Customer retention
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FsQCA
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Kundenbindung
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Luftverkehr
1
Markenführung
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Markenimage
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Passagierluftverkehr
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Quality management
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Qualitätsmanagement
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airlines
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customer loyalty
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mindfulness
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Loureiro, Sandra Maria Correia
Brueckner, Jan K.
12
Han, Heesup
7
Button, Kenneth John
6
Forsyth, Peter
6
De Jager, Johan W.
5
Fang, Hanming
5
Hyun, Sunghyup Sean
5
Messner, Wolfgang
5
Oum, Tae Hoon
5
Simon, Daniel H.
5
Wang, Long
5
Berg, Vincent A. C. van den
4
Borenstein, Severin
4
Gillen, David
4
Girvin, Raquel
4
Liou, James J. H.
4
Macário, Rosário
4
Nikbin, Davoud
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O'Connor, William E.
4
Phillips, Gordon M.
4
Rose, Nancy L.
4
Sertsios, Giorgo
4
Zhang, Yahua
4
Abbas Mardani
3
Ater, Itai
3
Bakır, Mahmut
3
Barrett, Sean D.
3
Flores-Fillol, Ricardo
3
Golmohammadi, Davood
3
Grewal, Rajdeep
3
Khalil Md Nor
3
Khudhair, Harith Yas
3
Kim, Wansoo
3
Korfiatis, Nikolaos
3
Lederman, Mara
3
Lin, Rong-ho
3
Lin, Zhibin
3
Martín, Juan Carlos
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Niemeier, Hans-Martin
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Journal of retailing and consumer services
2
Journal of strategic marketing
1
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ECONIS (ZBW)
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Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
2
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
3
An asymmetrical approach to understanding configurations of customer loyalty in the airline industry
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 96-107
Persistent link: https://www.econbiz.de/10011743169
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