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~isPartOf:"Managing service quality : MSQ ; an international journal"
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Managing service quality : MSQ ; an international journal
Journal of vocational behavior
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International journal of hospitality management
14
The international journal of human resource management
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Journal of career development
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Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
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Betriebliches Gesundheitsmanagement : Herausforderung und Chance
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International journal of manpower
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ECONIS (ZBW)
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The impact of call centre stressors on inbound and outbound call-centre agent burnout
Rod, Michel
;
Ashill, Nicholas J.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 245-264
Persistent link: https://www.econbiz.de/10009759412
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2
Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers
Choi, Sujeong
;
Cheong, KiJu
;
Feinberg, Richard A.
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 492-516
Persistent link: https://www.econbiz.de/10009681564
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