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~subject:"Business process management"
~subject:"Customer satisfaction"
~isPartOf:"International journal of services and operations management : IJSOM"
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Business process management
Customer satisfaction
Quality management
29
Qualitätsmanagement
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9
Service quality
9
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total quality management
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International journal of services and operations management : IJSOM
International journal of productivity and quality management : IJPQM
88
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
87
The TQM journal : the international review of organizational improvement
59
International journal of production research
52
International journal of quality & reliability management
49
Total quality management & business excellence
39
International journal of six sigma and competitive advantage : IJSSCA
35
Business process management journal
29
Quality management journal : QMJ
25
International journal of services and operations management
21
International journal of process management and benchmarking : IJPMB
19
Journal of industrial engineering and management : JIEM
17
International journal of production economics
15
International journal of quality and service sciences
14
International journal of business excellence
13
International journal of contemporary hospitality management
13
International journal of business information systems : IJBIS
12
Benchmarking : an international journal ; BIJ
11
International journal of hospitality management
11
Six Sigma in der Finanzbranche
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
Journal of air transport management
10
Journal of retailing and consumer services
10
Managing service quality : MSQ ; an international journal
10
The service industries journal
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
9
Journal of health organization and management
9
Journal of operations management
9
The international journal of productivity and performance management : IJPPM
9
International journal of services, economics and management
8
Praxishandbuch Six Sigma : Fehler vermeiden, Prozesse verbessern, Kosten senken ; [jetzt mit Six-Sigma-Projektleitfaden]
8
Amfiteatru economic : an economic and business research periodical
7
Benchmarking : an international journal
7
Cogent business & management
7
European research studies
7
IEEE transactions on engineering management : EM
7
Journal of hospitality marketing & management
7
The international journal of productivity and performance management
7
The journal of services marketing
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1
A quality-based customer service system approach
Leão, Nilson Cibério de Araújo
;
Melo, Fagner José …
- In:
International journal of services and operations …
45
(
2023
)
4
,
pp. 484-513
Persistent link: https://www.econbiz.de/10014364435
Saved in:
2
How to increase access to kidney transplantation : the analysis of a Brazilian public hospital through operations management
De Vasconcelos Silva, Ana Carolina Pereira
;
Spiegel, Thaís
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 404-430
Persistent link: https://www.econbiz.de/10013257532
Saved in:
3
Effect of customer satisfaction, costs, knowledge and awareness, infrastructure and service quality on e-commerce success
Saadat, Niloofar
;
Shadnoush, Nosratoollah
;
Nameghi, …
- In:
International journal of services and operations …
42
(
2022
)
1
,
pp. 32-51
Persistent link: https://www.econbiz.de/10013257562
Saved in:
4
Achieving leanness : the relationship of lean practices with process exploitation and exploration
Vilkas, Mantas
;
Stankevice, Inga
;
Duobiene, Jurga
; …
- In:
International journal of services and operations …
38
(
2021
)
2
,
pp. 201-219
Persistent link: https://www.econbiz.de/10012522343
Saved in:
5
Implementing lean paradigm in an Indian foundry facility : a case study
Tiwari, Sanjiv Kumar
;
Singh, Ritesh Kumar
;
Srivastava, …
- In:
International journal of services and operations …
36
(
2020
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10012206523
Saved in:
6
Models of satisfaction antecedents : a brief review : an integrative literature review of the most discussed satisfaction models in marketing studies
Macieira, Fernando
;
Oliveira, Tiago
;
Yanaze, Mitsuru
- In:
International journal of services and operations …
36
(
2020
)
3
,
pp. 348-359
Persistent link: https://www.econbiz.de/10012256799
Saved in:
7
A mathematical model and NSGA-II algorithm for bi-objective grid scheduling problem with quality of service satisfaction
Kianfar, Kamran
;
Barafkandeh, Shayan
- In:
International journal of services and operations …
36
(
2020
)
4
,
pp. 531-557
Persistent link: https://www.econbiz.de/10012285516
Saved in:
8
A comprehensive model to prioritise lean tools for manufacturing industries : a fuzzy FMEA, AHP and QFD-based approach
Kumar, M. Bhuvanesh
;
Parameshwaran, R.
- In:
International journal of services and operations …
37
(
2020
)
2
,
pp. 170-196
Persistent link: https://www.econbiz.de/10012521918
Saved in:
9
Mapping heritage tourism service quality using the Kano model : a case study of Indian tourism
Pandey, Ashutosh
;
Sahu, Rajendra
- In:
International journal of services and operations …
37
(
2020
)
2
,
pp. 264-283
Persistent link: https://www.econbiz.de/10012521924
Saved in:
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