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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
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Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of business research : JBR
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Managing service quality : MSQ ; an international journal
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Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Public concern about immigration and customer complaints against minority financial advisors
Law, Kelvin K. F.
;
Zuo, Luo
- In:
Management science : journal of the Institute for …
68
(
2022
)
11
,
pp. 8464-8482
Persistent link: https://www.econbiz.de/10014280236
Saved in:
2
Consumer return policies in omnichannel operations
Nageswaran, Leela
;
Cho, Soo-Haeng
;
Scheller-Wolf, Alan
- In:
Management science : journal of the Institute for …
66
(
2020
)
12
,
pp. 5558-5575
Persistent link: https://www.econbiz.de/10012391392
Saved in:
3
Apologies as signals : with evidence from a trust game
Ho, Benjamin
- In:
Management science : journal of the Institute for …
58
(
2012
)
1
,
pp. 141-158
Persistent link: https://www.econbiz.de/10009502486
Saved in:
4
Money-back guarantees : helping the low-quality retailer
McWilliams, Bruce
- In:
Management science : journal of the Institute for …
58
(
2012
)
8
,
pp. 1521-1524
Persistent link: https://www.econbiz.de/10009613880
Saved in:
5
Product recalls in the medical device industry : an empirical exploration of the sources and financial consequences
Thirumalai, Sriram
;
Sinha, Kingshuk K.
- In:
Management science : journal of the Institute for …
57
(
2011
)
2
,
pp. 376-392
Persistent link: https://www.econbiz.de/10008901435
Saved in:
6
Managing consumer returns in a competitive environment
Shulman, Jeffrey D.
;
Coughlan, Anne T.
;
Savaskan, R. Canan
- In:
Management science : journal of the Institute for …
57
(
2011
)
2
,
pp. 347-362
Persistent link: https://www.econbiz.de/10008901438
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