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~isPartOf:"Maximizing management performance and quality with service analytics"
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Disruption management
5
Störungsmanagement
5
IT management
4
IT-Management
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Arbeitsgruppe
1
Capacity planning
1
Classification
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Crew scheduling
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Enterprise architecture
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IT infrastructure
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IT service provider
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IT-Dienstleister
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Mobile application
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Personaleinsatzplanung
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Productivity
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Qualitätsmanagement
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Queueing theory
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Lee, Juhnyoung
2
Agarwal, Shivali
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Amorin, Franklin
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Braz, Alan
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Candello, Heloisa
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Cavalcante, Victor
1
Li, Ta-Hsin
1
Li, Ying
1
Liu, Rong
1
Mahindru, Ruchi
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Pinhanez, Claudio
1
Sailer, Anca
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Sindhgatta, Renuka R.
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Song, Yang
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Wei, Xing
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Maximizing management performance and quality with service analytics
International journal of production research
113
International journal of production economics
68
Transportation research / E : an international journal
45
European journal of operational research : EJOR
34
The definitive handbook of business continuity management
27
Omega : the international journal of management science
26
Computers & operations research : and their applications to problems of world concern ; an international journal
18
Strategies and tactics in supply chain event management
16
Transportation science : a journal of the Institute for Operations Research and the Management Sciences
15
Operations management research : OMR ; advancing practice through theory
13
International journal of logistics : research and applications
11
Supply chain management
11
The international journal of logistics management
11
Journal of supply chain management, logistics and procurement
10
SpringerLink / Bücher
10
International journal of quality & reliability management
9
International journal of risk assessment and management : IJRAM
9
Operational research : an international journal
9
European journal of industrial engineering : EJIE
8
IEEE transactions on engineering management : EM
8
International journal of logistics systems and management
8
Journal of air transport management
8
Journal of operations management
8
Logistics
8
Management science : journal of the Institute for Operations Research and the Management Sciences
8
Manufacturing & service operations management : M & SOM
8
Production and operations management : an international journal of the Production and Operations Management Society
8
Springer eBook Collection
8
Continuity & resilience review
7
Journal of industrial engineering and management : JIEM
7
Production and operations management : the flagship research journal of the Production and Operations Management Society
7
CESifo working papers
6
Energy economics
6
International journal of agile systems and management : IJASM
6
International journal of information systems and supply chain management : JISSCM ; an official publication of the Information Resources Management Association
6
International journal of integrated supply management : IJISM
6
Journal of purchasing and supply management
6
LogForum : elektroniczne czasopismo naukowe z dziedziny logistyki
6
Supply chain management : an international journal
6
Supply chain safety management : security and robustness in logistics
6
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ECONIS (ZBW)
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1
Capacity planning and management of IT incident management services based on queuing models
Li, Ta-Hsin
;
Lee, Juhnyoung
- In:
Maximizing management performance and quality with …
,
(pp. 1-32)
.
2015
Persistent link: https://www.econbiz.de/10011407886
Saved in:
2
Improving application management services through ticket data clustering
Li, Ying
- In:
Maximizing management performance and quality with …
,
(pp. 119-147)
.
2015
Persistent link: https://www.econbiz.de/10011407895
Saved in:
3
Service delivery resource management using a socially enhanced resource model
Liu, Rong
;
Agarwal, Shivali
;
Sindhgatta, Renuka R.
; …
- In:
Maximizing management performance and quality with …
,
(pp. 148-177)
.
2015
Persistent link: https://www.econbiz.de/10011407900
Saved in:
4
Using visual analytics to diagnose productivity and quality issues on IT service pools
Cavalcante, Victor
;
Candello, Heloisa
;
Pinhanez, Claudio
; …
- In:
Maximizing management performance and quality with …
,
(pp. 207-232)
.
2015
Persistent link: https://www.econbiz.de/10011407916
Saved in:
5
Using machine learning and probabilistic frameworks to enhance incident and problem management : automated ticket classification and structuring
Sailer, Anca
;
Mahindru, Ruchi
;
Song, Yang
;
Wei, Xing
- In:
Maximizing management performance and quality with …
,
(pp. 259-298)
.
2015
Persistent link: https://www.econbiz.de/10011408802
Saved in:
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