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isPartOf:"Harvard-Business-Manager : das Wissen der Besten"
~subject:"Beschwerdemanagement"
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Beschwerdemanagement
Beziehungsmarketing
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Belz, Christian
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Dullweber, Andreas
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Markey, Rob
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Reichheld, Fred
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Schagen, Alexander
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Harvard-Business-Manager : das Wissen der Besten
Journal of business research : JBR
38
Journal of retailing and consumer services
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International journal of hospitality management
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The journal of services marketing
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The service industries journal
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International journal of contemporary hospitality management
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Journal of service research : JSR
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Journal of the Academy of Marketing Science
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Marketing letters : a journal of research in marketing
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Tourism management : research, policies, practice
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Business horizons
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International journal of production economics
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Journal of retailing
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Marketing intelligence & planning
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Psychology & marketing
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Cogent business & management
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Journal of consumer marketing
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of travel and tourism marketing
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Managing service quality : MSQ ; an international journal
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Asia-Pacific journal of business administration
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European journal of marketing : EJM
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International journal of business and economics
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International journal of consumer studies
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International journal of quality and service sciences
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International journal of services and operations management
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Journal of service management
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Journal of strategic marketing
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
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Total quality management & business excellence
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Working papers / Institut für Wirtschaftsinformatik der Universität Bern
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Der gute Draht zum Kunden
Belz, Christian
;
Schagen, Alexander
- In:
Harvard-Business-Manager : das Wissen der Besten
35
(
2013
)
1
,
pp. 8-11
Persistent link: https://www.econbiz.de/10009679446
Saved in:
2
Kundenfeedback als Erfolgsfaktor
Markey, Rob
;
Reichheld, Fred
;
Dullweber, Andreas
- In:
Harvard-Business-Manager : das Wissen der Besten
32
(
2010
)
2
,
pp. 36-41
Persistent link: https://www.econbiz.de/10003926340
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