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subject:"Vertrauen"
~person:"Choi, Beom Joon"
~person:"Busser, James A."
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Vertrauen
Beziehungsmarketing
16
Relationship marketing
16
Customer satisfaction
9
Kundenzufriedenheit
9
Dienstleistungsqualität
8
Service quality
8
Consumer behaviour
7
Konsumentenverhalten
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Betriebliche Wertschöpfung
6
Confidence
6
Customer integration
6
Kundenintegration
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Value creation
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Beschwerdemanagement
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Complaint management
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Customer value
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Hospital
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Krankenhaus
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Kundenwert
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Marketing theory
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Marketingtheorie
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Product quality
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Produktqualität
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Quality management
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Qualitätsmanagement
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Satisfaction
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Service-Dominant Logic
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Service-dominant logic
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Austauschtheorie
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Co-creation
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Service advantage
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Social exchange theory
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Trust
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Value co-creation
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loyalty
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trust
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Choi, Beom Joon
Busser, James A.
Svensson, Göran
16
Usman, Osly
10
Akrout, Houcine
8
Han, Heesup
7
Mysen, Tore
7
Paulssen, Marcel
6
Fatima, Johra Kayeser
5
Mostert, Pierre
5
Rather, Raouf Ahmad
5
Roberts-Lombard, Mornay
5
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4
Bang, Nguyen
4
Bilgihan, Anil
4
Bui Thanh Khoa
4
Folse, Judith Anne Garretson
4
Jones, Eli
4
Kenning, Peter
4
Lee, Choong-Ki
4
Osman, Zahir
4
Park, Jungkun
4
Pratiwi, Hana
4
Rajaobelina, Lova
4
Renner, Elke
4
Rosmawati, Pipih
4
Sridhar, Shrihari
4
Tyran, Jean-Robert
4
Ahn, Jiseon
3
Albaum, Gerald S.
3
Balaji, M. S.
3
Balqiah, Tengku Ezni
3
Banerjee, Shubhomoy
3
Basso, Kenny
3
Billström, Anders
3
Brengman, Malaika
3
Brun, Isabelle
3
Casidy, Riza
3
Cheah, Jun-Hwa
3
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International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Services marketing quarterly
1
The journal of services marketing
1
The service industries journal
1
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ECONIS (ZBW)
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1
The reciprocal role of trust in customer value co-creation
Shulga, Lenna V.
;
Busser, James A.
;
Bai, Billy
;
Kim, Hyelin
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
4
,
pp. 672-696
Persistent link: https://www.econbiz.de/10012520333
Saved in:
2
Customer disposition to social exchange in co-innovation
Busser, James A.
;
Shulga, Lenna V.
;
Kang, Hee Jung
- In:
International journal of hospitality management
76
(
2019
)
1
,
pp. 299-307
Persistent link: https://www.econbiz.de/10011982011
Saved in:
3
Generational profiles in value co-creation interactions
Shulga, Lenna V.
;
Busser, James A.
;
Kim, Hyelin
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 196-217
Persistent link: https://www.econbiz.de/10011848350
Saved in:
4
The carryover effect of customer satisfaction on service quality focused on moderating effect of customer trust and cooperative orientation
Jeon, Hoseong
;
Choi, Beom Joon
- In:
Services marketing quarterly
38
(
2017
)
4
,
pp. 239-252
Persistent link: https://www.econbiz.de/10011798688
Saved in:
5
The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery
Choi, Beom Joon
;
La, Suna
- In:
The journal of services marketing
27
(
2013
)
3
,
pp. 223-233
Persistent link: https://www.econbiz.de/10009761808
Saved in:
6
The role of customer affection and trust in loyalty rebuilding after service failure and recovery
La, Suna
;
Choi, Beom Joon
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 105-125
Persistent link: https://www.econbiz.de/10009427702
Saved in:
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