The reciprocal role of trust in customer value co-creation
Year of publication: |
2021
|
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Authors: | Shulga, Lenna V. ; Busser, James A. ; Bai, Billy ; Kim, Hyelin |
Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1557-7554, ZDB-ID 2202405-0. - Vol. 45.2021, 4, p. 672-696
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Subject: | consumer-generated advertising | loyalty | reciprocity | service-dominant logic | trust | value co-creation | Kundenintegration | Customer integration | Service-Dominant Logic | Service-dominant logic | Kundenwert | Customer value | Beziehungsmarketing | Relationship marketing | Vertrauen | Confidence | Betriebliche Wertschöpfung | Value creation | Marketingtheorie | Marketing theory | Werbung | Advertising | Social Web | Social web | Lieferantenmanagement | Supplier relationship management |
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